Remote Customer Support Jobs

Browse the latest remote customer support and service roles from global companies.

About Customer Support Remote Jobs

Remote customer support roles are in high demand as global companies expand distributed teams across time zones. These roles require excellent communication skills, problem-solving abilities, and a strong customer-first mindset across live chat, email, and phone channels.

Many fast-growing SaaS companies, marketplaces, and subscription businesses actively hire remote customer support talent worldwide. Whether you're experienced or just starting out, remote customer support jobs offer one of the most accessible entry points into remote work, with clear paths into customer success and operations roles.

Top companies hiring for Customer Support

Companies with the most open roles in Customer Support.

  • Aspire logo

    AspireRemote • 25 days ago

    This is a senior-level Customer Success Manager role managing 40-70 mid-market and enterprise accounts, focusing on strategic partnerships to optimize influencer marketing campaigns using the Aspire platform. The hire wi…

    Remote-first cultureModerate trust · 61
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  • Civitas Learning logo

    Civitas LearningLatin America • 25 days ago

    This is a junior to mid-level Customer Support Representative role at Civitas Learning, part of a collaborative, high-performance team focused on data quality and customer support. Day-to-day responsibilities include tri…

    Moderate trust · 58
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  • GoGuardian logo

    GoGuardianUnited States • 25 days ago

    This mid-level Customer Success Manager role involves managing a portfolio of active customer accounts to drive renewals, expansions, and cross-sells. Day-to-day responsibilities include guiding customers through onboard…

    Moderate trust · 58
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  • Cordance logo

    CordanceUnited States • 25 days ago

    This mid-level Customer Success Manager role involves managing a portfolio of customers to drive expansion, price increases, and renewals, focusing on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). The hi…

    Moderate trust · 58
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  • AvidXchange, Inc. logo

    AvidXchange, Inc.Virtual • 25 days ago

    This senior-level role involves managing enterprise customer relationships to drive product adoption and ensure satisfaction, focusing on retention and revenue. The Customer Success Manager leads cross-functional initiat…

    Moderate trust · 58
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  • Cast AI logo

    Cast AINYC • 25 days ago

    This senior-level role involves leading customer success and account management for Cast AI, focusing on cloud automation and optimization. The director will oversee a team, drive customer retention and growth, and shape…

    Moderate trust · 55
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  • Contentful logo

    ContentfulSan Francisco, California, United States • 25 days ago

    This senior-level Customer Success Manager role involves managing a book of 25-30 enterprise accounts, focusing on driving product adoption, customer satisfaction, and retention through proactive relationship management…

    Actively hiringPopular companyTrusted employer · 72
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  • Stelo logo

    SteloRemote • 25 days ago

    This mid-level support engineer role involves providing technical support for Stelo Data Replicator software, including troubleshooting installation, configuration, and performance-tuning issues for customers. The engine…

    Remote-first cultureModerate trust · 61
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  • Upwork logo

    UpworkAustin, Texas, United States · Chicago • 26 days ago

    As a Senior Customer Success Manager at Upwork, you will manage a portfolio of client accounts, acting as a strategic partner to drive engagement, retention, and growth. You'll analyze account data, deliver actionable in…

    Actively hiringPopular companyTrusted employer · 72
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  • Datacor logo

    DatacorAnywhere • 26 days ago

    This Product Support Specialist role involves providing technical customer support for Datacor's software solutions, including ERP and CRM systems. Day-to-day responsibilities include troubleshooting software issues, con…

    Moderate trust · 58
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  • HiveMQ logo

    HiveMQAnywhere • 26 days ago

    As a Senior Customer Support Engineer at HiveMQ, you will independently solve technical issues for customers, lead escalation processes for larger clients, and provide hands-on support to overcome challenges. You'll coll…

    Moderate trust · 58
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  • Ashby logo

    AshbyRemote • 27 days ago

    As the Workforce Management Lead at Ashby, you will build and oversee the WFM function, focusing on forecasting, capacity planning, and scheduling for a global support team. This senior role is pivotal in ensuring that t…

    Remote-first cultureActively hiringPopular companyTrusted employer · 75
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  • EasyPost logo

    EasyPostLehi, Utah • 27 days ago

    This mid-level Customer Success Manager role involves building and nurturing long-term relationships with customers, serving as their main point of contact to ensure success and satisfaction. The CSM conducts regular che…

    Moderate trust · 58
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  • Avoxi logo

    AvoxiWorldwide • 27 days ago

    This is a junior to mid-level Tier 1 Support Engineer role at AVOXI, responsible for providing first-line technical support to global customers via phone, chat, email, and portal. Day-to-day tasks include troubleshooting…

    Global hiringModerate trust · 58
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  • Meron Financial Agency logo

    Meron Financial AgencyWorldwide • 27 days ago

    This role involves working as a virtual insurance customer service representative, connecting with clients who have requested help to protect their families, without cold calling. It is suitable for driven individuals, l…

    Global hiringModerate trust · 58
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  • MedScout logo

    MedScoutRemote • 27 days ago

    This is a senior-level role as the first Manager of Customer Success at MedScout, leading a team of 7 CSMs and growing. Day-to-day responsibilities include managing, coaching, and developing the team through 1:1s and per…

    Remote-first cultureTrusted employer · 73
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  • DoiT logo

    DoiTThailand • 27 days ago

    This mid-level Product Support Specialist role involves providing SaaS application support and consulting in a fast-paced environment, focusing on solving technical problems for cloud computing products. As part of a glo…

    Actively hiringModerate trust · 60
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  • Payscale logo

    PayscaleRemote • 27 days ago

    This senior management role involves hiring and leading a team of Customer Success Managers to achieve renewal, retention, and expansion goals. Day-to-day responsibilities include executing customer success strategies, a…

    Remote-first cultureActively hiringPopular companyTrusted employer · 70
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  • Ashby logo

    AshbyRemote • 27 days ago

    The Manager of Product Support for the APAC region will lead a team of Technical Support Specialists, focusing on enhancing customer experiences and operational efficiency. This senior-level role involves developing supp…

    Remote-first cultureActively hiringPopular companyModerate trust · 65
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  • Harrison.ai logo

    Harrison.aiRemote • 27 days ago

    This mid-level IT Support Engineer role provides Level 2 technical support to radiologists and clinical teams, focusing on resolving hardware, software, and specialized radiology system issues like PACS and RIS. The posi…

    Remote-first cultureActively hiringPopular companyTrusted employer · 75
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Customer Support Remote Jobs – Frequently Asked Questions

FAQs for candidates interested in remote customer support or customer experience roles.

What does a remote customer support role typically involve?
Remote customer support roles usually involve helping customers via chat, email, or video calls. You may troubleshoot issues, answer questions about the product, and escalate complex problems to other teams. Many companies also expect you to document recurring issues and suggest improvements to the product or help center.
Do I need previous support experience to work in remote customer support?
Previous support experience is helpful but not always required. Strong written communication, empathy, and patience are critical. If you have experience helping users, teaching, or working in a service-oriented role, you can often translate those skills into a remote support position.
How do time zones affect remote customer support roles?
Many support teams hire for specific shifts to provide coverage across time zones. Some roles focus on a single region, while others rotate or offer follow-the-sun coverage. Job descriptions on WorkAnywhere.pro typically specify the preferred time zone or working hours.