Customer Support Representative
Role Overview
This is a junior to mid-level Customer Support Representative role at Civitas Learning, part of a collaborative, high-performance team focused on data quality and customer support. Day-to-day responsibilities include triaging and categorizing incoming tickets, answering FAQs, making administrative system changes via UI, and escalating issues as needed. The hire will impact customers by ensuring data accuracy and usability in products, directly contributing to high-quality insights.
Perks & Benefits
This is a remote position based in Latin America, likely with flexible hours to accommodate team collaboration across time zones. The role offers opportunities for career growth in a mission-driven, tech-focused environment, with a culture that values curiosity, diligence, and independent decision-making. Benefits may include typical remote work perks such as professional development resources and a supportive, geographically dispersed team.
Full Job Description
Civitas Learning, Inc., is looking for a Customer Support Representative (CSR) to be part of our Customer Support team, a talented, collaborative, high-performance, and mission-driven team that's responsible for the data quality of our products: maintaining data freshness and accuracy in customers' apps, maintaining app usability, and implementing post-deployment custom code solutions to meet customers' needs. We ensure that the insights our products provide to our customers are driven by data of the highest quality.
The ideal CSR candidate will be patient and empathetic, have experience working with customers through email or through a ticket management system, and have the ability to describe highly technical content in a way that is comprehensible to users who are new to the technology. The CSR candidate will be curious, diligent, and organized, be able to recognize and interpret customer needs from minimal information, and be able to make decisions independently.
Job Description:
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting. Answer frequently asked questions and redirect the user to the appropriate resource material. Make some administrative changes to the system configuration when it can be done through the user interface. Assist other cross-functional team members and escalate tickets as appropriate. Work collaboratively with local and geographically dispersed team members.
Desirable skills:
One to two years experience working in customer support for a software industry. Technical aptitude and good communication skills. Experience working with databases such as Postgres or MySQPlease mention the word **WONDROUS** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
Found 2 similar jobs