Product Support Specialist APAC
Role Overview
This mid-level Product Support Specialist role involves providing SaaS application support and consulting in a fast-paced environment, focusing on solving technical problems for cloud computing products. As part of a global Product Support team, the hire will work with customers to drive efficiency and support multicloud solutions, impacting customer satisfaction and operational scalability. Day-to-day responsibilities include handling technical issues and collaborating with team members to deliver world-class support.
Perks & Benefits
This is a 6-month contract role based remotely in Thailand, Japan, Indonesia, Singapore, or Australia, offering flexibility in location and remote work setup. The role emphasizes personal development and a collaborative team culture, with expectations to work in the APAC time zone. Benefits likely include opportunities for career growth in cloud technology and a supportive environment focused on solving complex technical challenges.
Full Job Description
Location Our Product Support Specialist will be an integral part of our global Product Support team. This role is a 6-month contract based remotely in Thailand, Japan, Indonesia, Singapore or Australia. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity As a Product Support Specialist, you will be responsible for providing world-class SaaS application support and consulting in a fast-paced environment. The ideal candidate will have a technical AWS or GCP background and customer-facing experience supporting cloud computing products, services, and solutions. You're a self-motivated and goal-oriented individual who will join a team of support professionals who love working with other people and solving challenging technical problems. We are committed to personal development anPlease mention the word **PURE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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