Account Manager
Role Overview
This mid-level Account Manager role involves managing post-sale relationships with over 180 customers for Flxpoint, an eCommerce SaaS company. Day-to-day responsibilities include driving retention and revenue expansion through renewals, upsells, and contract management, while collaborating with internal teams like Success and Product. The hire will directly impact customer satisfaction and business growth by identifying expansion opportunities and preventing churn.
Perks & Benefits
This is a full-time remote role based in Latin America with USD-based compensation, offering flexibility and international exposure. It requires full overlap with U.S. business hours, providing a structured remote setup, and includes collaboration with leadership like the COO, implying career growth opportunities. The role involves working in a fast-growing tech environment with a focus on e-commerce and automation, suggesting a dynamic, supportive culture.
Full Job Description
About the Role
Our fast growing, eCommerce SaaS Partner, Flxpoint is hiring an Account Manager to lead post-sale relationships with 180+ active customers. You’ll act as the main point of contact for strategic account growth, contract management, and churn prevention. Your focus will be retention and revenue expansion: identifying pain points, looping in the right internal teams, and driving value through upsells, renewals, and successful onboarding of new services.
You’ll report directly to the COO and regularly present performance insights to leadership.
Key Responsibilities
Own customer relationships post-subscription, including stakeholder engagement and executive alignment
Manage renewals, contract changes, cancellations, and upsells across a portfolio of 180+ accounts
Understand client goals and position Flxpoint solutions to meet business objectives
Identify expansion opportunities using product usage data and support trends
Collaborate with Success, Product, and Support teams to ensure delivery of value
Track sales metrics: pipeline activity, conversion rates, and expansion revenue
Requirements
3+ years of experience in Account Management, Customer Success, or B2B SaaS sales
Proven success hitting revenue or retention targets in a technology environment
Strong commercial acumen: skilled at negotiations, renewals, and upselling
Excellent communication and relationship-building skills across stakeholder levels
Comfortable managing a high volume of accounts with strategic attention
Fluent English (C1+); able to lead meetings and write with clarity
Located in Latin America, with full overlap to U.S. business hours
Preferred Qualifications
Background in e-commerce platforms, automation software, or SaaS
Experience working closely with product and technical teams
Familiarity with CRM tools and account health tracking metrics
Compensation & Logistics
Full-time, remote role based in Latin America
USD-based compensation (exact range TBD)
Reports to COO; collaboration with Sales, CS, and Product
Success in first 3–6 months: stable renewal rates, identified upsell pipeline, improved customer retention
Company Overview
Flxpoint builds automation software for online retailers, helping them scale operations and increase efficiency. We work with a broad range of e-commerce businesses across North America, offering tailored solutions and hands-on support.
Job description created by latamcent.com, a nearshore staffing agency.
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