We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
The Team Lead, Global Scale is a pivotal leadership role responsible for maximizing customer value across the entire customer journey—from initial technical acquisition and enablement through to long-term retention and expansion.
You will lead a team consisting of Solutions Engineers (SEs) and Customer Success ICs (CSMs). This role requires a unique blend of technical expertise, operational discipline, customer orientation and people leadership. You will be accountable for developing talent, shaping team strategy, driving operational excellence in service delivery, and ensuring our customers achieve sustained success with Confluent.
This position is a critical driver in realizing Confluent’s opportunity by scaling our technical and customer-facing engagement models into the LATAM market.
What You Will Do:
Recruit, onboard, and develop a high-performing team spanning both technical pre-sales (SE) and post-sales success (CSM) disciplines.
Provide regular coaching, mentoring, and performance management to foster technical depth, consultative skills, customer-centric behaviors, and retention-focused mindset across the team.
Champion a culture of learning, collaboration, technical excellence, and humility, ensuring alignment with Confluent’s core values.
Set clear objectives and KPIs aligned with global business goals for both acquisition and retention; track and report on team and individual performance.
Partner closely with cross-functional stakeholders (Sales, Product, Engineering, and Support) to drive aligned post-sales accountability, maximize customer impact, and advocate for customer needs internally.
Identify, drive, and implement continuous improvement initiatives in internal processes, customer engagement practices, and service delivery to improve efficiency and scale.
Develop and maintain technical expertise in Confluent technologies, Apache Kafka, Flink, cloud architectures, and distributed systems across the entire team.
Support the team's ability to deliver advanced demos, workshops, and thought leadership content to prospective, new, and existing customers, ranging from developers to C-level executives.
Player/coach: Deliver customer-facing engagements as needed across the lifecycle. Step in as the senior technical resource for complex, high-risk, or deals that require leadership attention
What Gives You Will Bring:
6+ years of relevant experience in Solutions Engineering, Software Development, Data/Cloud/Infrastructure Architecture, or Customer Success leadership.
2+ years in a people management or technical leadership role, ideally managing diverse technical and customer-facing roles.
Proven track record of hiring, developing, and leading technical teams in high-growth or matrixed organizations.
Strong awareness of real-time streaming solutions with Apache Kafka, Flink, or similar technologies.
Expertise in modern cloud architectures (IaaS, PaaS, SaaS), container orchestration (e.g., Kubernetes), and CI/CD tooling.
Strong customer-centric mindset with awareness of the customer journey framework and the ability to prescribe ideal outcomes and guide customers along the path.
Exceptional ability to thrive in a fast-paced, high-growth, dynamic environment, bringing a catalyst quality to shaping a "one team" collaborative atmosphere.
Experience in contract negotiation and providing timely, mutually beneficial recommendations (a strong plus).
Fluency in English is a requisite.
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.