Strategic Account Manager
Role Overview
This senior-level Strategic Account Manager role focuses on driving revenue growth through customer retention and expansion across Dedale's product portfolio. The position involves managing high-value renewals, identifying upsell opportunities, building relationships with executive stakeholders in the tech industry, and collaborating with Sales and Customer Success teams on strategic account planning. The hire will have significant impact on overall business growth by maintaining high retention rates and expanding the customer base.
Perks & Benefits
This is a fully remote position with a globally distributed team, though the company is based in Paris. The role offers exposure to high-profile tech investors and entrepreneurs through the company's advisory network, and provides opportunities to work on strategic initiatives with cross-functional teams. The startup environment fosters rapid career growth for passionate individuals interested in technology and investing.
Full Job Description
About Dedale:
Dedale is the differentiating source of strategic intelligence in the technology space.
With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.
Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.
Our Culture:
Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).
The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).
Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).
We seek to develop a dream team of outstanding investment analysts with strong academic and professional achievements and a passion for investing and technology.
Your Opportunity:
Our Account Management team plays a pivotal role in ensuring customer retention and driving expansion, contributing significantly to the success of our clients globally.
In this role, you will be responsible for growing revenue across Dedale’s full product portfolio by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.
You will work closely with our Sales and Customer Success team to drive overall Book of Business growth. Additionally, you will collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.
Your Responsibility:
Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solution-focused approach.
Building strong relationships with senior and executive-level stakeholders, including Private Equity Partners, M&A Directors, and C-suite leaders such as CEOs and CFOs in the tech industry.
Overseeing high-value renewals and expansion across the product portfolio.
Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive, market, and whitespace analysis.
Enhancing customer awareness of Dedale product portfolio to uncover opportunities for cross-selling and up-selling.
Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.
Taking ownership of forecasting responsibilities for the assigned book of business.
Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.
Advocating for customer needs internally to ensure awareness and alignment across teams.
Working with cross-functional partners to achieve mutually beneficial outcomes.
Your Qualifications:
The ideal candidate will possess the following qualifications:
Over 5 years of experience in account management, inside sales, customer success, or similar fields with previous experience in strategic consulting
Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.
Demonstrated success in consistently achieving or surpassing performance objectives.
Experienced in navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.
Background in selling Enterprise SaaS solutions across global accounts.
Deep understanding of the SaaS Customer Journey, with proven ability to guide clients through challenging scenarios.
Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.
Cherry on the Cake!
· You would like to work in a start-up environment.
· You are passionate about technology and investing.
Process:
HR Introduction call
Interview with our Head of Development & Investor Relations
1 Case Study
Interview with the founder
Final interview with 2 members of the Leadership Team
This position is based in Paris.
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