Implementation Manager - Accounting ERP
Role Overview
This is a mid-to-senior level Implementation Manager role where you will lead end-to-end implementations of an accounting ERP platform, managing timelines, migrations, and configurations to ensure customers go live successfully. You'll work directly with customers, providing hands-on training and support, while collaborating with Product and Engineering teams to translate feedback into product improvements. The role involves significant on-site customer interaction and requires strong project management to handle multiple implementations simultaneously.
Perks & Benefits
The role is remote with a hybrid option in Austin, Texas, implying flexibility in work location. It offers a collaborative environment where you'll work across teams, with opportunities for career growth as you help define implementation processes as the company scales. The company culture values customer insights and innovation, supported by top-tier investors, and likely includes typical tech benefits such as competitive compensation and professional development resources.
Full Job Description
About LiveFlow
We are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises.
We have raised over $21M from top-tier investors including: YC, YC Continuity, Valar Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google) and more.
We are helping thousands of companies to streamline their financial workflows and we have hundreds of 5/5 ratings on G2.
Our founding team previously worked at Europe's fastest growing fintech, Revolut.
About the Role
As an Implementation Manager, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product.
What You'll Do
Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently.
Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success.
Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems.
Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally.
Build and refine implementation playbooks and processes as we scale.
What We're Looking For
Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software.
Someone who thrives in front of customers and is comfortable being on-site regularly.
Strong project management instincts — you can juggle multiple implementations without dropping the ball.
A collaborative mindset and the ability to work across teams to get things done.
Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow.
You must have fundamental Accounting knowledge to succeed in this role.
Location
Austin, Texas
Hybrid
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