Customer Support - working student (f/m/x)
Role Overview
As a Customer Support working student, you will handle customer inquiries by answering cybersecurity questions, registering and prioritizing requests, and tracking them to resolution. This junior role involves collaborating with experienced colleagues to solve complex issues and maintaining up-to-date work instructions, directly supporting customer satisfaction and operational efficiency.
Perks & Benefits
This role offers remote work flexibility, requiring availability for 2 days per week, ideal for students. You'll gain hands-on experience in a fast-growing cybersecurity scale-up with opportunities to learn from IT experts and contribute to protecting SMEs across Europe, fostering career growth in a dynamic, international environment.
Full Job Description
Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 450 companies. Eye Security currently employs over 150 ambitious IT experts in the Netherlands, Belgium, Germany and the UK.
Are you up for a challenge and joining us?
About the role
As a Customer Support working student for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.
What you will do:
Help customers with answering concrete cybersecurity questions
Register, classify, and prioritize everything that comes in
Process and track customer support requests, ensuring proper resolution
Keep customers updated on the progress of their requests
Ensure that work instructions and guides remain up to date
Key Focus Areas:
Provide excellent customer service
Resolve incidents and requests as quickly as possible
Consult with more experienced colleagues to solve more complex problems
Maintain up-to-date work instructions and guides
What you will need:
Passion and basic knowledge in IT and IT security
Analytical, customer- and result-focused
Excellent communication skills
Fluent in both English and Dutch, written and spoken. German would be a plus.
Available for 2 days / week
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