Customer Service Representative (Phone Support)
Role Overview
As a Customer Service Representative, you will manage inbound phone calls and provide essential administrative support to the US operations team. This is a junior to mid-level role where you will be the first point of contact for customers, ensuring their inquiries are directed appropriately and providing basic information about the company. Your proactive and organized approach will greatly enhance customer satisfaction and streamline communication within the team.
Perks & Benefits
This full-time remote position offers a flexible work environment with hours from 9 AM to 5 PM PST, ideal for those living in the Philippines. The role provides an opportunity for career growth as you may take on additional responsibilities over time. With a focus on communication and teamwork, the culture encourages a reliable and supportive atmosphere for employees working with US-based teams.
Full Job Description
Job Title: Customer Service Representative (Phone Support)
Type: Full-time remote
Working Hours: Monday to Friday 9 AM - 5 PM PST
Salary: 800 – 1,200 USD (salary based on experience)
Location: Philippines
About the Company
The company is a full-service packaging solutions provider specializing in high-quality, sustainable packaging for industries including grocery, retail, convenience, food service, and agriculture. It offers end-to-end support — from concept and design to manufacturing, warehousing, and logistics — working closely with partners to deliver innovative and cost-effective packaging solutions that meet evolving market needs.
About the Role
We are looking for a Customer Service Representative (CSR) to manage inbound phone calls and provide administrative support to our US operations. This role is ideal for someone with excellent English communication skills, a pleasant and professional phone presence, and strong organizational abilities.
You will serve as the first point of contact for customers and partners, handling inbound calls, directing inquiries to the appropriate departments, and assisting with basic administrative tasks. The ideal candidate is proactive, reliable, and comfortable working in a fast-paced environment supporting US-based teams.
Duties and Responsibilities:
Answer and manage inbound calls daily in a professional and friendly manner
Route calls to the appropriate team members and take accurate messages when needed
Respond to basic customer inquiries and provide general company information
Assist with simple administrative tasks such as data entry, updating records, and email follow-ups
Coordinate with internal departments (logistics, operations, finance) to ensure timely communication
Maintain call logs and documentation of customer interactions
Support scheduling and basic coordination tasks as assigned
Ensure high customer satisfaction through clear and professional communication
Requirements:
At least 2 years of experience in customer service, virtual assistance, or call handling
Excellent English communication skills (clear, neutral accent preferred)
Strong phone etiquette and customer service experience
Comfortable working US business hours
Strong organizational and multitasking skills
Reliable internet connection and quiet home office setup
Experience with VoIP systems, CRM tools, or phone platforms (e.g., OpenPhone or similar) is a plus
Ability to grow with the company and take on additional responsibilities over time
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