Call Center Manager
Role Overview
This is a senior-level role as a Call Center Manager, responsible for building and leading a new outbound telemarketing team focused on cold calling and appointment setting. Day-to-day tasks include overseeing operations, managing data acquisition and list segmentation, coaching callers, implementing quality control, and tracking KPIs to drive measurable results and team performance.
Perks & Benefits
The job offers flexible work hours and remote options, allowing for a work-from-home setup in LATAM. It includes professional development opportunities within a growing division, implying a dynamic environment with potential for career advancement and a focus on excellence and impact.
Full Job Description
Job Posting: Call Center Manager
Location: LATAM Remote
Job Type: Full-time
About the client
One of our clients is growing its telemarketing division and seeking a leading Call Center Manager to drive its success. They are dedicated to growth and excellence, offering a dynamic environment for a professional looking to make a measurable impact.
Job Description
We are seeking a strong, hands-on Call Center Manager to lead our new outbound telemarketing division. You will be responsible for building and managing a high-performing team focused on cold calling and appointment setting.
Key Responsibilities
Oversee daily cold calling operations and appointmentnsetting management.
Manage data acquisition and list segmentation strategies.
Manage and coach a team of callers to ensure peak performance.
Implement call quality control measures and track key KPIs.
Maintain documentation of operational procedures and drive measurable results.
Must-have
Proven experience building and managing outbound telemarketing teams.
Expertise in cold calling operations and list segmentation.
Strong background in managing, coaching, and developing callers.
Demonstrated ability to track KPIs and ensure high call quality.
Excellent communication and leadership abilities.
Why Join?
Flexible work hours and remote options.
Professional development opportunities within a growing division.
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