Tech Ops Analyst
Role Overview
This TechOps Analyst role is a mid-level position within the IT team at Persona, focusing on providing front-line technical support to all employees, including leadership. Day-to-day responsibilities include managing employee onboarding/offboarding, procuring and tracking tech equipment, setting up video conferencing for company events, and researching tools to optimize internal efficiencies. The hire will ensure smooth operation of internal systems and support a high-growth startup environment, impacting overall IT functionality and employee productivity.
Perks & Benefits
This is a hybrid role based in San Francisco, requiring in-office work Tuesdays through Thursdays with remote options on Mondays and Fridays. Benefits include medical, dental, and vision insurance, a 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, a professional development stipend, and wellness perks. The culture emphasizes collaboration, problem-solving, and working in a fast-paced tech startup with opportunities for career growth in IT/TechOps.
Full Job Description
About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We’re growing rapidly and looking for exceptional people to join us!
About the Role
Persona is looking to bring on a TechOps Analyst! In this role, you will play a supporting role in our IT team, assisting with various IT-related tasks to ensure the smooth operation of our internal systems in our SF office. This position is for individuals who are eager to build on their IT career in a high-growth technology startup environment.
The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.
This is a hybrid position based out of our headquarters in downtown San Francisco. We are currently in the office Tuesdays - Thursdays, with the option to work remotely on Mondays and Fridays.
What you'll do
Be the front-line support supporting every employee, including our leadership team
Work with our People Ops team to ensure smooth onboarding/offboarding for employees
Setting up video conferencing for the company all-hands
Procure and track all tech equipment for all employees (remote and in-office)
Research new tools to optimize internal efficiencies across teams
What you'll bring to Persona
4-6+ years of experience working in IT/TechOps or equivalent experience
Strong passion for technology, automation, and efficiency
Experience with MacOS, Google Workspace, jamfPRO, and Okta
Comfort building trust through collaboration and successful cross-functional engagements
Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
Great at finding solutions and explaining your thought process to achieve results
Firm grasp on TechOps/IT best practices
Full-time Employee Benefits and Perks
For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
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