We are looking for a proactive and detail-oriented Sr. Operations Associate to join our Customer Operations team. This role provides a unique opportunity to support both strategic initiatives across the organisation and essential operational partner (PCW) support within the EU. The ideal candidate thrives in a fast-paced environment, brings a collaborative and analytical mindset, and is eager to learn and grow within a dynamic team.
In this role you’ll:
Assist with the execution and tracking of complex, cross-functional projects by coordinating project goals, timelines and resources across functions such as Product, Claims, Underwriting, Analytics, and Systems, ensuring solution alignment and proactive communication.
Develop a deep understanding of stakeholder and partner team initiatives and workflows, maintaining up-to-date visibility on progress, dependencies, and priorities.
Support the creation of business cases and operational improvements through data gathering, analysis, and financial insights, contributing ideas for greater business impact.
Demonstrate flexibility and adaptability when handling shifting tasks or priorities, stepping up to take on new responsibilities as business needs evolve.
Embrace opportunities to learn new technologies, tools, and industry advancements, including AI and next-generation operational systems.
Gather and validate data from various online portals, preparing centralised reports and dashboards.
Coordinate invoicing activities, including compiling monthly sales summaries for reporting.
Manage and ensure the accuracy and compliance of all sales file submissions, data, documentation, and reporting, promptly resolving any issues.
Support system and process improvements by raising change requests and assisting with testing.
Act as a contact for certain queries, supporting relationship management and monitoring service performance.
What you’ll need:
5+ years of experience in operational support, project coordination, or strategy roles (insurance or technology sectors preferred).
Data fluency and problem-solving skills; able to analyse data, evaluate options, and implement effective solutions.
Proven ability to manage and execute multiple operational and strategic projects, meeting deadlines in a dynamic environment.
Excellent organisational skills with attention to detail for managing data and financial processes.
Effective communicator—able to convey updates and insights clearly to diverse audiences.
French language skills — nice to have.
Collaborative, adaptable, and proactive approach to building positive relationships - both with internal stakeholders and externally PCW partners
Self-driven and able to work independently within a distributed team.
Basic financial acumen for handling invoicing and reporting tasks.
Ability to work in a remote environment
Excitement to learn about and adopt AI and next-generation technologies as part of operational transformation.