On-Site Service Specialist
Role Overview
This is a client-facing, frontline support role at a client site in Miami, FL, assisting employees with benefits administration and eligibility processes. The specialist handles inquiries via phone, email, and correspondence, performs data entry and document management, and supports administrative processes while ensuring compliance. This is an entry-level to mid-level position within a collaborative team, requiring strong customer service and organizational skills, and the role is crucial for maintaining smooth benefits operations.
Perks & Benefits
The role offers a competitive hourly wage, 401(k) with company matching, paid time off (sick and vacation), and a health plan with HSA/FSA options. Although not explicitly stated, the position is on-site at a client location, so remote work is not applicable. The company provides a wellness program and a supportive team environment, with opportunities for growth in the benefits administration field.
Full Job Description
Since 1976, FBMC Benefits Management, Inc., a Leavitt Group affiliate, has helped employers simplify employee benefits. Founded in Tallahassee, Florida, FBMC now supports public and private organizations nationwide with meaningful, affordable benefits solutions.
FBMC is looking to add an Onsite Service Specialist at their client site at Miami Dade County Public Schools in Miami, FL
Position Overview
The On-Site Service Specialist serves as the front-line support resource for employees, clients, carriers, and internal teams regarding benefits administration and client-specific eligibility processes. The role focuses on customer service, inquiry resolution, data entry, document management, and process support while maintaining compliance with state insurance regulations.
This is a primarily client-facing position located at a client worksite M-F 8:00 am-4:30 pm
Key Responsibilities
Respond to member, client, carrier, and internal team inquiries via phone, email, and written correspondence.
Research and resolve service-related issues using critical thinking and problem-solving skills.
Perform accurate data entry and document management.
Support client-specific administrative processes and eligibility requirements.
Track and report performance metrics and service guarantees.
Prepare reports, correspondence, and documentation for internal and external stakeholders.
Collaborate with clients, carriers, and cross-functional teams.
Maintain a professional and positive on-site presence at client locations.
This is an unlicensed position. However, you will be able to;
Explain client processes and eligibility rules.
Assist with administrative forms and data entry.
Direct employees to available resources.
Without a license you may not:
Explain insurance plan design details (deductibles, copays, etc.).
Recommend specific insurance plans.
Enroll employees in insurance coverage.
Qualifications:
Strong customer service background.
Excellent verbal and written communication skills.
Detail-oriented with strong data entry accuracy.
Able to manage multiple priorities in a fast-paced environment.
Excellent organizational and critical-thinking skills.
Comfortable working independently with minimal supervision.
Positive, professional, client-focused demeanor.
Experience
Associate degree preferred, or3-5 years of experience in the following areas:
Customer service
Employee benefits
Insurance
Medical office administration
Claims processing
Data or technology systems support
Benefits:
FBMC offers a competitive hourly wage, a 401(k) plan with company matching, paid time off (including sick days and vacation), a health plan with HSA or FSA options, and a wellness program.
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