IT Engineer

We are looking for an automation-minded engineer who can bridge IT operations and AI innovation to help eliminate day-to-day friction by building AI Agents and designing AI solutions for internal teams.

This is a hands-on, high-impact role for someone who loves to experiment with emerging technologies and transform ideas into practical, automated solutions, partnering across the business to connect tools, optimize processes, and build AI-driven automations that scale how our teams work. This role is critical as we continue to embed AI across our operations, driving efficiency and empowering our teams with cutting-edge autonomous solutions.

In this role you'll:

• Design and deploy AI agents and copilots (OpenAI, Claude, etc.) that embed in Slack, ticketing tools, or custom UIs to assist both IT and business teams

• Build and maintain low-code and agentic workflows that automate manual processes, improve accuracy, and boost team productivity

• Analyze operational and support data to identify automation opportunities, own delivery from ideation to implementation, and measure business impact

• Evangelize automation and AI: Run internal demos, share wins, and cultivate a self-service, autonomous, company-wide culture

• Maintain a living library of knowledge-base articles, self-service flows, and function library so users can solve common requests without waiting in line, contributing to a more efficient and autonomous user experience

• Stay on the cutting edge of SaaS, security, and AI trends; present quarterly “what’s next” briefings to IT leadership and stakeholders, identifying opportunities for continuous innovation

• Collaborate closely with various internal teams to understand their needs and develop tailored autonomous solutions that enhance their workflows and productivity

What you'll need:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience)

• Exceptional communication skills—you can adapt style and content to different audiences

• Scripting chops in TypeScript, Python, or Ruby; comfortable with REST/GraphQL APIs

• Hands-on experience building low-code, vibe-coding, and actual coding

• Deep curiosity, a “can solve anything” mindset, and a bias for action; you ship MVPs in days, not months

• 3 years in an IT operations, automation, and engineering role, in a high-growth SaaS environment, a plus

• Ability to work in our NYC office 3 days a week

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

*Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $120,000 - $135,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.