Implementation Specialist
Role Overview
This mid-level Implementation Specialist role involves managing end-to-end implementations of the Flow platform, including timelines, migrations, and configurations to ensure customers go live quickly. The hire will work directly with customers, providing hands-on training and support, and collaborate with Product and Engineering teams to translate feedback into product improvements. This customer-facing position requires on-site work and plays a key role in shaping the product through frontline insights.
Perks & Benefits
The role offers remote work flexibility within the USA, with options based in New York, NY, or Austin, Texas, implying no strict time zone requirements. It provides opportunities for career growth by defining implementation processes as the company scales, and involves a collaborative culture working across teams like Product and Engineering. The position likely includes benefits typical of tech startups, such as equity or competitive compensation, given the company's funding and focus on innovation.
Full Job Description
About LiveFlow
We are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises.
We have raised over $21M from top-tier investors including: YC, YC Continuity, Valar Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google) and more.
We are helping thousands of companies to streamline their financial workflows and we have hundreds of 5/5 ratings on G2.
Our founding team previously worked at Europe's fastest growing fintech, Revolut.
About the Role
As an Implementation Specialist, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product.
What You'll Do
Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently.
Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success.
Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems.
Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally.
Build and refine implementation playbooks and processes as we scale.
What We're Looking For
Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software.
Someone who thrives in front of customers and is comfortable being on-site regularly.
Strong project management instincts — you can juggle multiple implementations without dropping the ball.
A collaborative mindset and the ability to work across teams to get things done.
Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow.
You must have fundamental Accounting knowledge to succeed in this role.
The location for this role can either be
New York, NY
Austin, Texas
Remote, USA
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