Customer Success Manager
Role Overview
This mid-to-senior Customer Success Manager role involves managing 50-70 high-value accounts, acting as a trusted advisor to drive adoption, retention, and growth. Day-to-day responsibilities include onboarding, training, monitoring usage analytics, supporting integrations with tools like Salesforce and HubSpot, and collaborating with Sales, Product, and Engineering teams. The hire will have a direct impact on customer satisfaction, expansion opportunities, and churn prevention in a fast-paced startup environment.
Perks & Benefits
This is a full-time remote role based in Latin America with a requirement to align with U.S. Central Time, offering flexibility and no commute. Compensation ranges from $3,500 to $4,500 USD per month based on experience, along with unlimited PTO for work-life balance. The role provides exposure to a collaborative, metrics-driven culture at a product-led SaaS company, with opportunities for career growth through cross-functional teamwork and managing enterprise accounts.
Full Job Description
About the Role:
Heymarket is looking for a Customer Success Manager to manage 50–70 high-value accounts. You’ll act as a trusted advisor for some of our largest customers, driving adoption, retention, and growth. This hands-on role requires technical aptitude, excellent communication, and the ability to manage a large portfolio while collaborating with Sales, Product, and Engineering.
What Success Looks Like (First 3–6 Months)
Manage 50–70 accounts post-onboarding
Maintain high NPS and CSAT scores
Drive adoption of key features and integrations
Identify expansion opportunities and partner with Sales
Proactively manage risks to prevent critical churn
Collaborate with internal teams to advocate for customer needs
Key Responsibilities:
Build strong relationships with decision-makers and daily users
Lead onboarding, training, and business reviews
Monitor usage analytics to spot risks and growth opportunities
Support integrations with Salesforce, HubSpot, Aircall, and other SaaS tools
Collaborate with Product and Engineering on feature requests
Partner with Account Executives on renewals and expansions
Document account plans and share knowledge internally
Requirements
3–5 years in Customer Success, Account Management, or related SaaS role
Experience managing 50+ mid-market or enterprise accounts
Strong technical aptitude; experience with Salesforce, HubSpot, Zendesk, Retool preferred
C1/C2 English; comfortable working with U.S.-based stakeholders
Excellent communication and collaborative mindset
Thrives in fast-paced, startup environments
Based in Latin America and available for U.S. Central Time
Preferred:
Customer success experience at product-led SaaS companies (e.g., Twilio, Zendesk, HubSpot, Salesforce)
Metrics-driven approach (NPS, churn reduction, expansion growth)
Track record of tenure in previous roles (2+ years average)
Compensation & Logistics:
Full-time remote role
$3,500–$4,500 USD/month, based on experience
Unlimited PTO
About Heymarket
Heymarket is a leading business messaging platform helping companies engage customers via SMS, WhatsApp, and more. Teams streamline workflows, integrate with tech stacks, and deliver measurable outcomes.
JD created by LatamCent.com, a nearshore staffing agency.
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