Customer Education & Community Lead
Role Overview
This senior-level role involves designing and leading customer education strategies, including building an interactive education hub and developing multi-format content like video walkthroughs and live sessions. The hire will manage Profound's customer community, both online and in-person, and collaborate cross-functionally with teams such as Product Marketing and Customer Success to align education with product launches. They will establish metrics to measure engagement and advocacy, impacting customer activation and retention within the AI marketing platform.
Perks & Benefits
The role offers a base salary range of $120,000 to $180,000 plus equity and a full suite of benefits, with remote work flexibility and no explicit time zone restrictions, allowing for a balanced work-life setup. Career growth is supported through collaboration with cross-functional teams and opportunities to shape education programs in a fast-growing AI startup environment. The culture emphasizes innovation and community-building, with perks likely including professional development resources and potential in-person events for team connection.
Full Job Description
Profound helps companies understand and control what AI says about their brand. As AI becomes the new front door to every business, we give marketers the visibility and tools to influence how they appear across ChatGPT, Perplexity, Gemini, and beyond. We’re building the marketing platform for the answer-engine era.
As Customer Education & Community Lead, you’ll own the programs, content, and experiences that turn Profound users into experts and advocates. You’ll design how customers learn, connect, and grow within the Profound ecosystem, from onboarding to advanced enablement to community-driven learning.
What You’ll Do
Design and lead customer education strategy in partnership with our customer success team. Build and scale Profound’s learning ecosystem, from onboarding modules to advanced product certifications.
Launch and own an interactive education hub that helps customers and partners master Answer Engine Optimization (AEO) and AI visibility.
Develop and deliver multi-format content, video walkthroughs, live sessions, playbooks, workshops, and product-led training that make complex ideas intuitive.
Build and manage Profound’s customer community, both online and in-person, creating a space where marketers share results, strategies, and inspiration.
Partner with Product Marketing, Customer Success, and Events teams to align education with launches, feature rollouts, and customer lifecycle touchpoints.
Establish metrics to measure engagement, activation, retention, and advocacy, continually optimizing the education and community experience.
Who You Are
A natural teacher and storyteller who thrives on helping others succeed.
You’ve built education or enablement programs before and know how to turn complex tech into clear, actionable learning.
You understand what makes communities thrive: clear value, strong identity, and shared wins.
You’re comfortable on camera and on stage, running webinars, hosting sessions, or moderating panels.
You think cross-functionally, collaborating with product, marketing, and customer success to create seamless experiences.
Bonus: experience with community platforms (e.g., Gradual, Circle, Discord, Slack) or with AI, analytics, or marketing technology products.
Compensation & Benefits
For this role, the expected base salary range is $120,000 – $180,000, plus equity and a full suite of benefits and perks. Final compensation will depend on your experience and fit.
If you’re passionate about helping people master new ideas, building movements around breakthrough products, and shaping how marketers navigate the AI era, this is your chance.
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