Engagement Associate
Role Overview
This is a mid-level Engagement Associate role supporting the Engagement Management team at ProFound, a company focused on AI presence management. Day-to-day responsibilities include assisting with customer meetings, conducting strategic AEO audits, managing customer Slack channels, and collaborating with Sales, Product, and Engineering teams to optimize customer implementation. The role involves multi-threading customer engagements to mitigate risk and requires developing a deep understanding of customer objectives within their marketing ecosystem.
Perks & Benefits
This role offers a competitive total compensation package with a base salary range of $80,000 before commission ($115,000 On-Target Estimate), plus equity and full benefits. While the description mentions an on-site Union Square office, the job posting indicates Remote location, suggesting flexible work arrangements. The company emphasizes career growth opportunities, with this role potentially leading to an Engagement Manager position, and values a culture of speed, iteration, and impact for builders.
Full Job Description
Profound is on a mission to help companies understand and control their AI presence. As an Engagement Associate, you will partner closely with the Engagement Management teams to help address customer needs, drive adoption, and facilitate meaningful outcomes through targeted support and initiatives. At Profound, you will help guide customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility utilizing the Profound platform.
What You’ll Do
Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives.
Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes — from enterprise to startup.
Develop a deep understanding of customer objectives and their broader marketing ecosystem.
Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed.
Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.
Who You Are
Self-starter, highly motivated, and driven to tackle big, lofty goals.
Strategic thinker and problem solver for ambiguous challenges.
Gritty and ready to roll up your sleeves with hard work.
Comfortable with high-volume interactions and resilient in demanding work environments.
Highly coachable and open to feedback, continuously refining your craft.
Bonus: working toward becoming an Engagement Manager in the future.
Location
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.
For this role, the expected base salary range is $80,000 before commission ($115,000 On-Target Estimate). Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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