Program Manager (Education)
Role Overview
This mid-level Program Manager role focuses on the operational backbone of education programs at ProFound, a company specializing in AI presence management. Day-to-day responsibilities include managing timelines, coordinating cross-functionally with Customer Success and Product teams, and tracking program effectiveness to ensure smooth scaling. The hire will have a hands-on impact by building systems, synthesizing feedback, and driving initiatives that enhance customer success and product insights.
Perks & Benefits
The role is remote with a competitive base salary range of $120,000 to $150,000, plus equity and full benefits, though the description mentions an on-site location, suggesting potential flexibility or hybrid options. It offers a fast-paced startup culture focused on iteration and impact, with opportunities for career growth in operations, program management, and cross-functional collaboration. Time zone expectations are not specified, but remote work implies some flexibility, likely aligned with team coordination in tech environments.
Full Job Description
Profound is on a mission to help companies understand and control their AI presence. As our Program Manager (Education), you’ll own the operational backbone of Profound’s education programs — ensuring they run smoothly, stay on track, and scale as demand grows.
This is a hands-on, cross-functional role for someone who loves building systems, managing timelines, and coordinating across teams. You’ll work closely with Customer Success, Product, and Leadership to turn education into a high-impact, well-run engine for customer success and product feedback.
What You’ll Do
Own the day-to-day operations of Profound’s education programs — keeping timelines, milestones, and deliverables on track.
Drive education initiatives, including tools, enrollment, communications, tracking, feedback collection, and internal routing.
Manage scheduling, logistics, and coordination for education sessions and programs.
Partner with Customer Success to determine which customers and agencies to prioritize for education.
Partner with Product to surface product issues and insights that emerge through education and help coordinate when and how they get addressed.
Track participation, engagement, and outcomes to ensure programs are effective and improving over time.
Synthesize feedback, questions, and learnings from education into clear takeaways for internal teams.
Help improve and document processes so education programs can scale without breaking.
Take on special projects related to education, enablement, or broader operations as needed.
Be a low-ego problem solver — one day you might be building a tracking system or drafting a program update; the next you might be fixing a workflow, coordinating comms, or jumping in wherever needed to keep things moving.
Who You Are
1–3 years of experience in operations, program management, customer success, consulting, product ops, or a similarly fast-paced environment.
Exceptionally organized, detail-oriented, and reliable — you love timelines, checklists, and clean systems.
Strong communicator who can coordinate across teams and keep stakeholders aligned.
Comfortable juggling multiple projects and priorities at once.
Low ego, high ownership — you take pride in doing whatever needs to get done.
Thrive in ambiguity and enjoy building structure where none exists.
Interested in startups, education, and learning how customers use products in the real world.
Location
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.
For this role, the expected base salary range is $120,000 – $150,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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