Client Success Manager
Role Overview
This Client Success Manager role involves managing the entire client experience for a group, ensuring smooth engagements from kickoff to completion by acting as a bridge between coaches, clients, and leadership. It is a mid-level position within a remote team focused on transforming a 37-step client journey into a predictable, high-quality process, driving accountability and reporting results to support client success. The hire will have a direct impact on client satisfaction and operational efficiency through ongoing monitoring and support.
Perks & Benefits
The role offers a fully remote work environment with benefits including HMO, PTO, professional development opportunities, and an emphasis on teamwork and collaboration. It includes access to a Slack workspace, bi-weekly all-team meetings, and monthly reviews for ongoing support and development, with a people-first culture that values growth and long-term partnerships. Time zone expectations are not specified but likely flexible to accommodate global clients, typical for remote tech roles.
Full Job Description
About Offshore Launch Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them. Why Join Offshore Launch?
Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values growth and ongoing development. Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. Contribute to a culture that values partnership, service, and excellence.
Your Role As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
Membership in the Offshore Launch Slack workspace Bi-weekly All Team meetings Monthly reviews
Your job is to help the Client succeed. Our job is to help you succeed.
About the Client The Client Success Manager will own the entire client experience for the Group, ensuring every engagement runs smoothly from kickoff to completion. You will act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience. Your role is crucial to driving accountability, reporting results, and ensuring all clients are supported and successful. Responsibilities
Maintain a straightforward status (green/yellow/red) for each client to monitorPlease mention the word **REFINED** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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