AI Operations Specialist

We re looking for an AI Specialist (Operations & Optimization) to help monitor, troubleshoot, and improve our AI-driven products. You ll be the go-to person ensuring that models run smoothly, workflows stay healthy, and performance issues are spotted and resolved fast.This role is a mix of analytical problem-solving and hands-on systems work perfect for someone who enjoys digging into logs, identifying patterns, and building better processes.Why You ll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Up to 14 days of Paid Time Off annually (starting Day 1)Observance of Holidays (based on your location)100% remote setup so you can work wherever you feel most productiveJoin a mission-driven fintech company redefining cash flow automationWork closely with Product and Engineering to shape the evolution of AI systemsBuild scalable, reliable systems with modern AI and automation toolsWhat You ll Work OnAI System MonitoringMonitor daily dashboards and alerts to ensure AI workflows complete successfullyIdentify, restart, and troubleshoot failed or stuck processes in real timePerform light debugging and escalate complex issues to the Product or Engineering teamsMaintain consistency in uptime, reliability, and data flow across systemsModel Performance & OptimizationTrack and analyze key performance metrics to identify recurring errors or inefficienciesCollaborate with Product and Engineering to refine and improve AI model behaviorAnnotate or validate data outputs to ensure AI accuracy and consistencyContribute insights that drive measurable improvement in system reliabilityTooling & Process ImprovementUse tools like Extend, Basepilot, and internal platforms to manage AI operationsTest and evaluate new frameworks and automation tools that could improve performanceDocument repeatable troubleshooting playbooks and standardize operational workflowsSystem Upkeep & ReportingMaintain logs of incidents, resolutions, and root causes for visibility and learningRun light SQL queries and use Postman or API clients to verify data flowsCreate or enhance dashboards and reports that surface system health and performanceWhat You Bring3+ years of experience in AI operations, system monitoring, or technical supportStrong technical comfort with automation tools and frameworks (Activepieces, Airflow, etc.)Analytical mindset able to identify patterns and optimize systems through data insightsHands-on troubleshooting ability and attention to detailStrong communication skills and experience collaborating with technical teamsComfortable working across multiple systems with limited documentationCuriosity, adaptability, and a proactive mindset to improve what s already builtNice to HaveFamiliarity with finance systems, ERP integrations, or data pipelinesBasic understanding of AI workflows, ML models, or automation architectureExperience using monitoring and observability tools like DataDog, Grafana, or similarExposure to scripting or API workflows (Python, SQL, Postman)How to ApplyPlease include:Your updated resume highlighting relevant AI operations or system monitoring experienceA short 1 2 minute Loom video introducing yourself and explaining a past project or troubleshooting process you managedOnly candidates who submit both a resume and Loom video will be reviewed.If you re the type of person who notices when systems break and gets satisfaction from making them more reliable this is your chance to help shape how AI works behind the scenes at a company transforming financial operations.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application- Submit your application and complete our prequalifying questionsVideo Introduction- Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment- Complete a homework assignment tailored to the position (if applicable)Recruitment Interview- Initial screening with our talent teamExecutive Interview- Meet with senior leadership to discuss role alignmentClient Interview- Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer- Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.