Working Student – SaaS GTM Support for Customer Success & Sales (d/f/m)

🚀 Your opportunity

We’re scaling our OEM business across the DACH region, and demo quality + onboarding speed are the critical success factors for this GTM motion.

You'll build the data operations engine that powers our entire OEM go-to-market motion.

Working directly with our VP Global Sales and Sales Team Lead OEM, you'll own the complete demo data preparation pipeline and customer onboarding support.

This isn't about making spreadsheets look pretty—you'll transform messy BOMs, component lists, and pricing data into compelling proof points that close deals on repeat.

Your work directly impacts whether prospects convert, how fast new customers can see measurable impact from our software, and how steep our growth trend with OEM customers will be.

💪 Your growth trajectory

Within six months, you'll own the complete data preparation process for OEM demos and onboardings—reducing demo prep time from 2 hours to under 30 minutes per customer, and cutting onboarding time to first value by 50%.

Month 1: Building foundations

• Independently prepare 3+ custom demo environments per week with real customer data

• Shadow 5+ onboarding sessions and document the data upload process

• Learn Luminovo's product and the electronics industry fundamentals

Month 3: Driving efficiency

• Own end-to-end demo data preparation for the entire OEM sales pipeline

• Contribute to 2+ successful customer onboardings via independent data work

• Reduce average onboarding completion time by at least 30%

• Create documentation that allows another person to replicate your work

• Develop and test hypotheses for process and data management automation in sales and customer onboardings

Month 6: Strategic impact

• Become the go-to expert for OEM data patterns and customer insights

• Train new Account Executives on demo preparation best practices

• Handle 80% of OEM data preparation work without escalation

• Ship your first automation to increase scalability in the onboarding process

⛑️ What you'll actually do

Start with execution, progress toward automation. Within 6 months, you'll go from preparing individual demos to designing scalable systems that let our sales team move 3x faster.

Preparing data and demos

• Transform messy customer data (Excel BOMs, component lists, pricing sheets) into clean, analysis-ready datasets

• Build custom demo environments that showcase Luminovo's pricing insights and benchmarking capabilities

• Test and validate data quality before demos and customer calls

Onboarding customers and their data

• Join onboarding calls to understand customer data structures and requirements

• Clean and upload customer data when internal implementation resources are limited

• Document common data patterns, edge cases, and solutions

Making it scalable

• Flag product gaps or process inefficiencies that slow down sales and customer success

• Build reusable demo templates and data sets that reduce future preparation time

• Develop automations that reduce the manual onboarding steps on our end and for the customer

🫵 This is the right fit for you if ...

• You're genuinely curious about how companies make sourcing and pricing decisions

• You can look at a messy Excel file and instinctively start organizing it in your head

• You've previously turned chaos into structure — whether in a student job, side project, or academic work

• You're comfortable learning new software tools quickly and finding workarounds when things don't work perfectly

• You communicate clearly and can explain technical concepts to non-technical people. English is a must. German a bonus, but not strictly required.

• You're proactive — you see something broken and you fix it without being asked

• You're available for 15-20 hours per week during German business hours

🙇 What you'll learn

This role offers a unique combination of technical execution and strategic business context that most student roles don't provide:

• B2B SaaS sales mechanics: See how enterprise deals actually get closed—from first demo to signed contract

• Customer success fundamentals: Learn what makes customers successful and how to design onboarding for impact

• Electronics industry expertise: Understand how sourcing and pricing decisions work in a trillion-dollar industry

• Data-to-insights transformation: Master turning messy real-world data into actionable business insights

• Scalable process design: Learn how early-stage companies build operations that work at 10x scale

Career progression: This role has a clear path toward Implementation Manager, Customer Success, or Sales positions at Luminovo. Our Sales Team Lead OEM started as an implementation working student in a role very similar to this one.

🤓 Whom you'll be working with

• Clifton Lobo, VP Global Sales — Your manager who'll coach you on deal strategy and career progression

• Sebastian Schaal, Co-Founder — Provides strategic guidance on positioning and pricing

• Inga Schwarz, Team Lead and Pioneer AE for OEM — Your primary partner in building the OEM sales playbook

• Catharina Kuhwald, Chief of Staff — Driving our OEM GTM motion as project leader

• Max Hungenbach and RevOps — Provide CRM support, dashboards, and sales enablement

• Marketing, Customer Success & Product teams — Regular collaboration on campaigns, customer onboarding, and product roadmap

⚡️ Skills, knowledge, and expertise

Just so you know: We purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested in finding out more about why we banned requirements from our performance profiles, see here.

⚡️ About Luminovo

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.

To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

Our core principles: putting people first & building great things

As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍

Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu and Glassdoor.