VP, Professional Services

Who We Are

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on.

With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

🌟 Your Mission at Atlan

We’re looking for a Head of Professional Services to build and scale a world-class solutions delivery function. You’ll lead a team of deeply technical Solution Architects and Solution Consultants (TAMs), deliver high-quality implementations, and evolve how we package, price, and scale our service offerings.

This is not a traditional services leadership role. You’ll be building a strategic, technical, customer-obsessed team that drives innovation, unlocks platform value, and partners closely with product and GTM teams. You’ll be accountable for revenue, delivery quality, and customer impact—while laying the foundation for a scalable, high-margin services business.

🚀 Your Impact in Year 1

• Elevate our technical services talent—mentoring Solution Architects and Consultants to deliver with ownership and excellence.
  

• Lead the transition from over-servicing to packaged, paid, and value-led service offerings.
  

• Build a scalable delivery engine for advisory, and technical solutioning.
  

• Establish systems to track PS revenue, utilization, and delivery health.
  

• Act as an executive sponsor for key accounts and unblock escalations with empathy and urgency.
  

• Build deep partnerships across Customer Success, Sales, Product, and GTM Ops to align services delivery with company priorities.
  

• Drive Atlan’s AI-native vision by reimagining how services and forward-deployed engineers enable our platform to scale with context.
  

💼 What You’ll Own

🧱 Strategy & Leadership

• Define and evolve the professional services vision and roadmap aligned to Atlan’s growth trajectory and AI product evolution.
  

• Build service offerings that are scalable, priced right, and deeply aligned with customer outcomes.
  

• Own the PS revenue number, utilization %, and team capacity planning.
  

🛠 Technical Delivery & Execution

• Ensure high-quality implementations across all segments—from fast-moving Growth teams to the most complex Enterprises.
  

• Guide technical solutioning, API-based integrations, custom builds, and architectural decisions.
  

• Maintain a rigorous bar for delivery quality, timeliness, and measurable impact.
  

👥 Team Building & Coaching

• Manage a global team of ~25 Solution Architects and Consultants with clear roles, paths, and performance expectations.
  

• Drive technical upskilling, knowledge sharing, and AI-readiness within the team.
  

• Set the cultural tone of high ownership, customer empathy, and continuous improvement.
  

🔄 Operations & Tooling

• Establish systems and processes for project tracking, utilization, delivery forecasting, and headcount planning.
  

• Collaborate with GTM Ops on tool adoption (e.g., Jira for PS tracking, metrics dashboards, time allocation).
  

• Drive operational rigor and scale as the team grows.
  

🎯 What Success Looks Like

• Measurable impact on customer time-to-value and expansion success
  

• Successful rollout of at least 2–3 packaged services offerings
  

• Team growth, retention, and engagement at leadership benchmark levels
  

• Strong internal partnerships with Product, GTM, and Engineering

🧠 You Might Be a Fit If You…

• Have 10+ years of experience in professional services, technical consulting, or forward-deployed engineering—with at least 5 years in a leadership role
  

• Come from a data, infra, developer tools, or platform SaaS background
  

• Are fluent in solutioning, architecture reviews, APIs, and integration challenges
  

• Thrive in fast-moving environments where 0→1 systems and offerings need to be built from scratch
  

• Have successfully owned a P&L or services revenue number
  

• Can context-switch between customer conversations, executive strategy, and process design
  

• Lead from the front—whether it’s on a tough call, a hiring loop, or a product sync
  

🧬 Cultural Traits We Value Deeply

• High Accountability: You own outcomes, not tasks.
  

• Bias for Action: You move quickly, even when things aren’t perfect.
  

• Customer Obsession: You think long-term about customer success.
  

• Builder Mindset: You get energy from building new teams, systems, and processes.
  

• Team First: You make others better with every interaction.
  

🌍 Why This Role Matters

Atlan is not just another SaaS company—we’re building the metadata operating system for modern data teams. As AI reshapes how organizations work, context becomes the bridge between humans and machines. And your team will be on the front lines, ensuring that bridge is architected, implemented, and optimized with excellence.

This is your chance to shape a function that powers the most advanced data teams in the world—helping them realize the promise of Atlan not just as a product, but as a platform.

Why Atlan?

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:

• Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity (for most roles), so your total rewards grow in step with the value you create over time.

• AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.

• Health & Wellness: From Day‑1 health, dental, vision, and mental health to flexible health stipends, we design benefits offerings that lead in each country we're in.

• Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.

• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.

• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.
  

More About Us

Atlan is building the shared context layer that enterprises need so AI can operate on trusted, governed context. The conversation has moved from data leaders asking: “Can we trust the data in our stack?” to businesses asking: “Can we trust AI inside the business?”

We are the missing infrastructure for businesses becoming AI-forward - the connective tissue between their data stack, operational systems, and AI agents.

Recognized as an industry-leading metadata, catalog, and data governance platform, we’ve been named a Leader by both Gartner and Forrester across enterprise data catalogs, metadata management, and governance.

To learn more, visit www.atlan.com and follow us on LinkedIn

Equal Opportunity Employer

Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.