Virtual Assistant

About Finni Health

Finni Health empowers autism care providers to start, run, and grow their own practices. We democratize autism care by providing access to our insurance network, purpose-built EHR software, HR solutions, and clinical support. We've experienced rapid growth and are backed by top-tier investors like General Catalyst and YCombinator. We seek smart, driven individuals eager to innovate in a dynamic, fast-paced environment.

The Role

We are seeking a Virtual Assistant (Philippines-based) to work closely with our CEO and leadership team. This role is highly trusted, detail-oriented, and operational in nature. You’ll be responsible for managing key inboxes, supporting executive-level communication, and supporting large portions of the onboarding experience for new practice owners joining Finni Health.

This is an ideal role for someone who thrives behind the scenes, enjoys building and running processes, and takes pride in keeping leaders organized and operations moving smoothly.

What You’ll Be Doing

Executive & Email Support

• Manage and triage inboxes on behalf of the CEO and other leaders as needed

• Draft, organize, and respond to emails with professionalism and discretion

• Flag high-priority messages and ensure timely follow-up

• Maintain organized inboxes, folders, and communication workflows

Practice Owner Onboarding

• Support the onboarding process for new practice owners joining Finni Health

• Assist with sending onboarding communications and templates as directed

• Track completion of required onboarding steps and surface blockers to the appropriate owner

• Coordinate logistics and handoffs across internal teams (operations, credentialing, HR)

• Help maintain accurate onboarding records, trackers, and documentation

• Identify friction points in the onboarding experience and suggest improvements

Administrative & Operational Support

• Create and maintain trackers, documents, and internal systems

• Assist with scheduling meetings, calls, and follow-ups across time zones

• Support ad hoc projects for the CEO and leadership team

• Identify gaps, inefficiencies, or breakdowns in processes and proactively propose improvements

Process Improvement & Ownership

• Help build, document, and refine standard operating procedures (SOPs)

• Bring structure to recurring workflows and evolving initiatives

• Adapt responsibilities as the company grows and priorities shift

About You

You are highly organized, proactive, and dependable. You take ownership of your work, anticipate needs before they arise, and communicate clearly and professionally.

You Likely Have

• 1-3 years of experience as a Virtual Assistant, Executive Assistant, Operations Assistant, or similar role

• Experience supporting executives or founders in a fast-paced environment

• Strong written English skills and professional email communication experience

• Excellent attention to detail and follow-through

• The ability to manage multiple priorities without dropping the ball

Skills & Tools

• Proficient in Google Workspace (Gmail, Docs, Sheets, Calendar)

• Comfortable using Slack and other collaboration tools

• Experience with task management tools, CRMs, or onboarding platforms is a plus

• Quick to learn new systems and software

• You are excited about our mission and eager to contribute to our growth.

• You thrive in a dynamic, rapidly changing environment and are comfortable navigating ambiguity with a proactive and positive mindset.

Work Style & Traits

• Highly organized and process-driven

• Calm, reliable, and discreet with sensitive information

• Proactive problem-solver who doesn’t wait to be told what to do

• Comfortable working remotely and independently

• Flexible and adaptable in a startup environment

Location & Schedule

• Location: Philippines (Remote)

• Work Hours: U.S. Eastern Time

Ready to make a significant impact at a rapidly growing healthcare startup? We'd love to hear from you!