VIP Account Manager
Role Overview
This mid-level VIP Account Manager role involves building and maintaining strong relationships with high-value players through personalized communication and tailored experiences to drive loyalty, engagement, and revenue. Day-to-day responsibilities include proactive outreach, analyzing key metrics like LTV and deposits, collaborating with CRM and marketing teams on VIP campaigns, and ensuring compliance with responsible gaming standards. The hire will work independently and cross-functionally to directly impact player satisfaction and retention in a fast-paced, distributed team environment.
Perks & Benefits
The role offers a fully remote setup with flexibility to work evenings, weekends, and holidays as needed to support global players, implying some time zone adaptability. Benefits include a high-growth culture with continuous learning opportunities, ego-free collaboration in a flat hierarchy, and autonomy to shape your role with meaningful incentives. Career growth is emphasized through ownership, accountability, and real impact on the company's mission, with a focus on performance and personal well-being.
Full Job Description
Patrianna is a fast-growing product development company building cutting-edge social gaming experiences for millions of players worldwide. Headquartered in Gibraltar with a fully distributed global team, we're on a mission to create seamless, engaging, and scalable games that players love.
We're now expanding our operational engine and looking for a VIP Account Manager to join our team. In this role, you'll be the trusted relationship owner for our highest-value players, delivering personalized, high-touch service that drives loyalty, engagement, and long-term value.
Why This Role Matters
Our VIP players are at the heart of our business. You'll directly impact player satisfaction, retention, and revenue by building strong, personal relationships and delivering exceptional experiences. Your work will help shape how we engage our most valuable players and grow one of the most exciting portfolios in social gaming.
What You'll Be Doing
Serve as the primary relationship owner for high-value players, delivering personalized, high-touch service across calls, messages, and tailored touchpoints
Build strong, lasting relationships through regular, proactive communication to drive loyalty and reduce churn
Drive core KPIs: increase player value, improve NGR, and reactivate inactive or at-risk accounts using targeted strategies
Deliver personalized experiences: tailored promotions, birthday treats, milestone celebrations, and exclusive events
Collaborate with CRM and marketing teams to design and execute VIP-specific campaigns, ensuring accurate segmentation and impactful delivery
Analyze key metrics (LTV, deposits, activity) to spot trends, identify opportunities, and implement revenue growth strategies
Ensure all interactions align with responsible gaming and compliance standards
What We're Looking For
Native or fluent English (written and spoken)
Proven track record as an Account Manager, VIP Host, or similar role in customer hospitality and care (gaming, iGaming, or related industries)
Excellent communication and interpersonal skills, with demonstrated ability to build strong relationships with high-value customers
Strong analytical mindset: comfortable interpreting data and making data-driven decisions
Self-motivated, results-oriented, and able to work independently as well as part of a cross-functional team
Flexibility to work evenings, weekends, and holidays as needed to support global players
Why You'll Love Working at Patrianna
High Pace, High Growth, Real Impact - our culture drives rapid development, continuous learning, and meaningful outcomes.
Growth & Continuous Learning: You'll have continuous opportunities to stretch yourself and advance your career in a dynamic environment where every challenge sharpens your skills
Ego-Free Collaboration: Open communication, mutual respect, and flat hierarchy where everyone's input counts and toxic behavior doesn't fly
Ownership & Accountability: You'll build leadership skills by driving initiatives and seeing real results, empowering you to shape both your role and the organization
Purpose & Impact: Every day, you'll see how your efforts directly contribute to our mission, with hard work and commitment rewarded through influence and growth opportunities
Flexibility & Rewards: Your contributions are recognized through meaningful incentives, with autonomy to work in ways that suit you—balancing performance with personal well-being
Equal Opportunities Statement
We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.
Diversity fuels our innovation, collaboration, and growth. We're committed to creating an environment where everyone can contribute their best work and thrive.
Ready to Join Us?
If you're passionate about player relationships, thrive in a fast-paced environment, and want to help shape the future of social gaming, we'd love to hear from you.
Apply now to become a key part of Patrianna's growth story.
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