Technical Support Engineer EMEA
Role Overview
This is a mid-level Technical Support Engineer role at Chainguard, focusing on resolving complex customer issues with Chainguard Images using tools like Docker, Kubernetes, and GitHub. The engineer will triage, investigate, and escalate problems, communicate effectively with customers and engineering teams, and participate in an on-call rotation. The role involves working in a collaborative team to deliver world-class support and shape customer experience.
Perks & Benefits
The job offers remote work in Germany or the UK, with flexible hours implied by the on-call rotation for after-hours, weekends, and holidays. It provides opportunities for career growth through learning new challenges, teaching others, and influencing product support strategies. The culture is described as a fun team with serious work and big impact, fostering collaboration and proactive problem-solving.
Full Job Description
The role in a nutshell: We’re looking for a Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.
What you’ll do:
Be the frontline agent: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images. Escalate wisely: Engage the Engineering team when things get spicy. Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.
What we're looking for:
You’ve spent 3+ years supporPlease mention the word **AUTHORITATIVE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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