Technical Engagement Analyst
Role Overview
As a Technical Engagement Analyst at DailyPay, this mid-level role involves providing technical client support, optimizing integrations and data for existing clients, and collaborating with cross-functional teams to implement client setup changes. You will act as a technical escalation point, troubleshoot issues, and strategize improvements to enhance operational efficiency and integration reliability. The role requires working independently and with others in a dynamic, product-heavy environment to ensure optimal client and user experiences.
Perks & Benefits
This is a fully remote position with occasional need to work outside normal business hours, implying flexibility but potential time zone considerations. Benefits include competitive compensation, equity ownership opportunity, private health insurance, generous PTO, a 5% pension contribution, and fun company events. The culture supports collaboration through Employee Resource Groups and offers career growth in a product-focused, analytical setting.
Full Job Description
About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
As a Technical Engagement Analyst, you will work on a small but mighty team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups. In this role, you will act as technical support to client-facing teams, as well as be responsible for strategizing with internal and external stakeholders to implement improvements to existing client data exchanges to improve operational loss and integration reliability.
We are seeking an analytical, strategic, and collaborative person, ideally with experience working on troubleshooting technical, product, and integration issues and concerns. You will work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams to work towards the optimal client and user experience. Each day will be a little different, so you should enjoy working both independently and with others and should love a good puzzle.
How You Will Make an Impact:
Act as a technical point of escalation for cross-functional teams
Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
Function as a subject matter expert regarding product idiosyncrasies and client integrations
Report, troubleshoot, and take ownership of incidents through resolution
Support product testing and rollouts
What You Bring to The Team:
Bachelor’s degree with 2+ years of experience in a implementations, technical account management, or client-facing technical support role
Ability to adapt and thrive in a product knowledge-heavy environment
Strong analytical and problem solving skills
Knowledge of Dell Boomi or willingness to learn Dell Boomi
Experience troubleshooting sFTP, API, and data concerns
Capacity to prioritize and handle multiple projects simultaneously
Strong interpersonal and cross-functional skills
Occasional need to work outside of normal business hours may be required
What We Offer:
Competitive compensation
Opportunity for equity ownership
Private health insurance option
Employee Resource Groups
Fun company outings and events
Generous PTO Allowance
5% Pension contribution
#BI-Remote #LI-Remote
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