Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5
Role Overview
As a Technical Customer Support Specialist at Crisp, you'll be the first point of contact for customers, assisting them via chat and email (no phone calls). You'll troubleshoot issues, answer inquiries, and ensure a smooth experience, requiring a solid understanding of tech concepts like HTML/CSS. This mid-level role involves collaborating with a remote team that values empathy and proactive problem-solving, with the opportunity to impact customer satisfaction directly.
Perks & Benefits
Fully remote position within UTC-4/UTC-5 time zones, with no meetings and no personal KPIs, allowing you to focus on meaningful work. You'll join a diverse and inclusive team that values work-life balance and flexibility. The role offers a compensation of around USD 30k per year under a freelance contract, with the benefit of everyone at the company, including developers, contributing to support, keeping you connected to user needs.
Full Job Description
Headquarters: Nantes, France URL: https://crisp.chat
The Role We re looking for a Technical Customer Support Specialist to join our team! In this role, you ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.The position is fully remote. What We re Looking For
Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. Fluency in Spanish and/or Portuguese: This position implies exchanging with numerous of our LATAM customers. Technical knowledge: You don t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn t a learn on the job role, come prepared! Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You ll fit right in if you value teamwork and fostering a positive work environment. Experience: Familiarity with customer support software is a plus, but not mandatory. Communication soft-skills: We are looking for someone who understands the difference between a good support experience, and a great one. Crisp cares for its customers and we are not just about closing tickets. We exchange, listen and challenge our customers on their requests to always ensure we help them progress and leverage Crisp as best possible.
What Makes Crisp Special?
Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users needs. No meetings: Say goodbye to unnecessary meetings and focus on meaningful work. No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Who Can Apply?
Must be located within the UTC-4 or UTC-5 timezone. Immediate availability is a plus. The position will be under a full time freelance service contract. You ll need to have an independent contractor status in your country and be able to issue invoices
Compensation & Perks
The compensation range for this role is around USD 30k per year, depending on the profile Join a diverse and inclusive remote-first team that values work-life balance and flexibility.
To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-english-spanish-and-or-portuguese-utc-4-utc-5
Similar jobs
Found 6 similar jobs
