Customer Support Specialist (EU Timezone)
Role Overview
This is a mid-level Technical Customer Support Specialist role where you will serve as the first point of contact for customers, handling inquiries and troubleshooting issues via chat and email in a fast-paced environment. You will join a collaborative, remote-first team that values empathy and teamwork, ensuring a smooth customer experience for a B2B SaaS product. The role requires immediate availability and operates within the EU timezone, with occasional office work possible if based near Nantes.
Perks & Benefits
This fully remote position offers a compensation range of 30k-35k gross per year, with flexibility for work-life balance and no personal KPIs to reduce micromanagement. You'll be part of a diverse, inclusive team that minimizes meetings to focus on meaningful work, and if based outside France, you'll work under a freelance contract. The role emphasizes a positive, trust-based culture with opportunities for occasional in-office collaboration in Nantes.
Full Job Description
Headquarters: Nantes, France URL: https://crisp.chat
The RoleWe re looking for a Technical Customer Support Specialist to join our team! In this role, you ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.This position is fully remote. However, if you re based near Nantes, you re welcome to work from our office occasionally.What We re Looking For
Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. Technical knowledge: You don t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn t a learn on the job role so come prepared! Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus. Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems). Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You ll fit right in if you value teamwork and fostering a positive work environment. Excellent communication and problem-solving skills. Bonus: proficiency in a any additionnal european language.
What Makes Crisp Special?
Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users needs. Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work. No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Contract Details
In France: If you re based in France, you ll be hired under a standard employment contract (CDI). Outside France: If you live outside of France, the position will be under a full time freelance service contract. You ll need to have an independent contractor status in your country and be able to issue invoices.
Who Can Apply?
Must be located within the EU timezone. Immediate availability is a plus.
Compensation & Perks
The compensation range for this role is around 30k/35K gross per year, depending on the profile Join a diverse and inclusive remote-first team that values work-life balance and flexibility
To apply, please send us your resume along with a brief note explaining why you d like to join the Crisp team.
To apply: https://weworkremotely.com/remote-jobs/crisp-customer-support-specialist-eu-timezone
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