Technical Consultant, Deel Local Payroll

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Purpose:

The Mid-Level Support 2 Business Consultant role is pivotal in ensuring a seamless alignment between the DLP powered by payspace system and our customers' business operations while maintaining world-class support services internally. This position focuses on system development and application design and implementing best practices and processes for internal customer support and product improvement.

Responsibilities:

• Utilize technology to propose and deliver technical solutions addressing customers' operational challenges and requirements.

• Collaborate with customers and internal departments to integrate DLP with their business operations effectively.

• Apply best practices in architecture to identify optimal solutions for customers.

• Draft and communicate Functional and System Integration specifications based on extensive consultation with customers.

• Conduct solution demonstrations and testing to illustrate real-life functionality.

• Enhance DLP efficiency and security by integrating performance metrics and encryption.

• Demonstrate a deep understanding of third-party apps like Power Automate and Power BI to deliver effective technical solutions.

• Working with operational leads to ensure consistent technical upskilling of teams.

• Resolve system issues raised by relevant departments and provide coaching to mitigate risk and improve service levels.

• Research and implement best practice standards to enhance internal customer support.

Document and Process Improvement

• Document configuration steps, scripting logic, and integration processes clearly for future reference.

• Contribute to maintaining and improving Standard Operating Procedures (SOPs) and internal knowledge base content.

• Identify process gaps and suggest enhancements to improve system performance and customer experience.

• Share knowledge with peers and assist in training junior support team members when needed.

Skills and Competencies

• Solid understanding of system configuration, component setups, and calculation logic.

• Working knowledge of JavaScript, APIs, and data mapping.

• Experience with GL integration and bank file customization.

• Strong analytical and problem-solving skills with high attention to detail.

• Excellent communication and collaboration skills across teams.

• Ability to manage multiple priorities and meet deadlines under pressure.

Qualifications and Experience

• Diploma or Bachelor’s degree in Information Technology, Business Systems, or related field (or equivalent work experience).

• 3–5 years of experience business consulting, or system implementation role.

• Minimum 3 years Deel Local Payroll experience.

• Practical experience in:

  • Configuring API integrations and Custom Bank Files.

  • Writing or modifying JavaScript and GL scripts.

  • Handling complex setups and calculation order configurations.

• Exposure to SaaS environments or enterprise business systems preferred.

Key Attributes

• Strong customer focus with a problem-solving mindset.

• Technically curious with a desire to learn and grow.

• Team player who collaborates effectively across departments.

• Detail-oriented, structured, and organized in approach.

• Proactive and able to take initiative on complex tasks.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.

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