Support Engineer
Role Overview
This mid-level Support Engineer role involves investigating and resolving customer technical issues, performing root cause analysis for production errors, and developing scripts for integration verification. Day-to-day tasks include troubleshooting, data imports/exports, and maintaining third-party integrations, directly impacting user experience and supporting rapid growth in a blockchain application environment.
Perks & Benefits
The job offers remote work with competitive compensation in cryptocurrency, providing flexibility and financial innovation. High performers have clear opportunities for career progression, and the role emphasizes a proactive, collaborative culture, though time zone expectations are not specified, typical remote setups may require some alignment with team or customer hours.
Full Job Description
We’re expanding our Engineering Operations team and seeking a diligent Support Engineer to help us scale effectively. In this role, you’ll tackle production issues, address technical queries from customers, and ensure the blockchain application is performing optimal through careful analysis and maintenance.
Your contributions will directly impact our ability to provide a seamless user experience and sustain our rapid growth. If you’re proactive, analytical, and have a solid technical foundation, join us in making a difference in the recruiting software landscape.
### Responsibilities
- Investigate and help resolve customer issues
- Troubleshoot technical issues or questions reported by customers
- Perform root cause analysis for production errors and recommend improvements
- Develop scripts to automatically verify end-to-end operation of integrations
- Implement and execute data imports/exports for customers
- Maintain and perform operations related to third-party integrations
### Requirements and skills
- At least one year of experience in software development, technical support, or quality assurance
- Diligence, quality-focused, and analytical skills
- Proactive in contributing to organizational success
- Excellent communication skills and team collaboration
- Working knowledge of databases and SQL
- Experience with Observability tools such as , Grafana and Datadog
- Degree in Computer Science or relevant engineering field
- Willingness to learn Kotlin
### Compensation and Perks
- Competitive compensation, in cryptocurrency.
- The opportunity to progress for high performers.
- Remote workingPlease mention the word **MARVELLOUS** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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