Strategic Client Partner
Role Overview
This senior-level Strategic Account Manager role focuses on driving revenue growth through customer retention and expansion across Dedale's product portfolio. The position involves managing high-value renewals, identifying upsell opportunities, building relationships with executive stakeholders in the tech industry, and collaborating with Sales and Customer Success teams on strategic account planning. The hire will have significant impact on overall business growth by maintaining high retention rates and expanding the customer base.
Perks & Benefits
This is a fully remote position with a globally distributed team, though the company is based in Paris. The role offers exposure to high-profile tech investors and entrepreneurs through the company's advisory network, and provides opportunities to work on strategic initiatives with cross-functional teams. The startup environment fosters rapid career growth for passionate individuals interested in technology and investing.
Full Job Description
About Dedale:
Dedale is the differentiating source of strategic intelligence in the technology space.
With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.
Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.
Our Culture:
Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).
The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).
Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).
We seek to develop a dream team of outstanding investment analysts with strong academic and professional achievements and a passion for investing and technology.
Your Opportunity:
Our Growth team plays a pivotal role in ensuring customer retention and driving expansion, contributing significantly to the success of our clients globally.
In this role, you will be responsible for growing revenue across Dedale’s full product portfolio - including our intelligence platform and advisory services - by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.
You will further collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.
Your Role:
Strategic Relationship Management: Build trusted, high-level rapport with PE Partners, M&A Directors, and C-suite leaders. You will add value through market intelligence fluency in live conversations and in-person meetings.
Onboarding & Adoption: Lead onboarding sessions with authority and product fluency. You will "embark" users and motivate product adoption by projecting the seniority and credibility required for the PE/M&A space.
End-to-End Renewal Ownership: Own the entire renewal cycle - from early risk detection and churn prevention (orchestrating AM and CS resources) to the final commercial negotiation.
Strategic Growth & Upselling: Conduct regular strategic check-ins (bi-monthly/quarterly) to uncover "second-level" needs that convert into advisory mandates or platform upsells.
Revenue Execution: Drive expansion efforts through a solution-focused approach, identifying cross-sell and up-sell opportunities across the account lifecycle.
Account Strategy: Design and execute account-level growth strategies, utilizing data analysis to forecast trends and identify white space for the Sales team.
Internal Advocacy: Act as the voice of the customer, working cross-functionally to ensure product updates and features align with the sophisticated needs of our client base.
Your Profile:
The ideal candidate will possess the following qualifications:
Around or over 3-5 years of experience in account management, inside sales, customer success, or similar fields in Financial or Consulting Services, Intelligence, and/or Entreprise Saas Product.
Proven expertise in consultative/value selling and navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.
Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.
Demonstrated success in consistently achieving or surpassing performance objectives.
Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.
Cherry on the Cake!
You would like to work in a start-up environment.
You are passionate about technology and investing.
Recruitment Process:
HR Introduction call
Interview with our AVP, Head of Development and Investor Relations, Sales Director
1 Case Study
Interview with the founder
Final interview with 2 members of the Leadership Team
This position is based in Paris.
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