Stock Controllers
Role Overview
As a Stock Controller at M-KOPA, you will manage stock allocation, reconciliation, and reverse logistics for the retail department, ensuring accurate inventory tracking and daily reporting. This mid-level role involves supporting the sales team with stock issuance and customer service, including handling product issues, device swaps, and in-warranty repairs. Your work will directly impact operational efficiency and customer satisfaction in a dynamic retail environment.
Perks & Benefits
M-KOPA offers career development through diverse programs, coaching, and on-the-job training, with a focus on flexibility and family-friendly policies. The remote role likely allows for flexible hours, though some coordination with team time zones may be expected. The company emphasizes well-being, an inclusive culture, and opportunities to grow with a fast-expanding organization recognized globally for its impact.
Full Job Description
We are looking for a Stock Controller to join our Retail Department as we scale up and drive digital and financial inclusion across our markets.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
Main Responsibilities
Sales Team Support
Support sales of Upgrade Phones
Issuing and allocating stock and sales material to sales team
Offer any support that the sales team requires
Performing reverse logistics on behalf of the sales team
Stock Management
Receiving stock
Issuance of stock to customers and sales team working in the shop
Reverse logistics for returns on a strict schedule without a miss
Tracking inventory movement and issuance, ensuring it is up to date
Customer Service and Diagnostics
Supporting customer phone repairs through M-KOPA elected repair partners
Giving M-KOPA standard customer experience to all customers who walk into the shop, attending to all their requests
Performing device swaps and cancellations
Requirements
Education:
Diploma/Degree, tertiary training in customer service
Experience:
Working in front office, customer care, or sales
Computer knowledge
Required Skills:
Must be ready to serve dutifully in a field with dynamic requirements
Excellent people relations skills with empathy and patience
Good in written, spoken, and informal communication; must be a good listener who is happy to give relevant information to customers
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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