SMB Customer Success Manager- Egypt Based
Role Overview
This mid-level Customer Success Manager role involves onboarding new SMB customers, building strong relationships, and monitoring customer health to reduce churn and drive expansion. The hire will serve as the primary point of contact, providing product expertise and troubleshooting support while collaborating with cross-functional teams. They will have a direct impact on customer success and growth in a high-growth startup environment focused on dental AI technology.
Perks & Benefits
This is a fully remote position based in Egypt, with payment in USD, offering flexibility in work location. The role provides opportunities for rapid career growth in a fast-paced startup, with a culture that encourages innovation and making new things. It involves working in a dynamic team environment focused on dental AI, with an emphasis on learning and achieving results.
Full Job Description
Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
The Role
We’re looking for a detail-oriented Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.
Responsibilities
Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.
Qualifications
Currently a practicing dentist in Egypt
3+ years of professional work experience. Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment
Please note that this role will be paid in USD.
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