Service Desk Technician

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

This role will be expected to be available in LATAM time zone. We are constantly growing both in product and in customers, and you’ll have a major impact getting us there!

Responsibilities

• Troubleshoot and maintain software and hardware

• Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes

• Provide system access using role-based access permissions

• Ability to work with cross-functional teams, such as InfoSec, DevOps, etc

• Daily troubleshooting issues that arise in the ticket queue

• Root cause analysis on reported issues

• Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as:

  • Managing and granting access

  • administering applications based on the requirements posed by the direct manager.

• Must handle IT projects that are assigned by the direct manager and director of the department.

• Ability to provide IT Tech Support in zoom calls organized by the organization.

• Provide On-call support on weekends on a rotational basis.

Qualifications

• 2 years of experience as a IT Support Technician, Admin or related position

• Must have experience with SSO in user management, including password and MFA resets, group management, and log reviews.

• General understanding of Information Security best practices

• General knowledge of MDM management for troubleshooting to determine root cause

• Confidentiality must be maintained as this role handles very sensitive information

• Experience in Identity and Access Management is a plus.

• Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus, not mandatory.

• Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management.

• Hands on experience with softwares/applications such as Jira, Slack, Google Workspace Administration, Zoom Management, etc.,

• IDM and SSO software such as: OneLogin, JumpCloud, or Okta, preferred

• Company wide software/application administration, such as: email, chat, ticket system, Google, Slack etc., preferred

• MacOS OS: methodology, preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.