Senior Engagement Manager
Role Overview
The Senior Engagement Manager serves as the primary liaison between Medallion and its clients, managing client relationships and ensuring project success. This senior-level role involves driving process improvements to enhance customer value, balancing multiple projects while delivering exceptional client service within the healthcare technology sector. The hire will report to the Head of Engagement Management and impact client satisfaction and operational efficiency.
Perks & Benefits
This is a fully remote position, likely with flexible hours, though time zone expectations may align with client needs. The company offers a dynamic culture, as indicated by awards like Glassdoor Best Place to Work, and opportunities for career growth in a fast-growing startup backed by top investors. Benefits include a competitive base compensation range of $90,000-$130,000, with an emphasis on innovation and transforming healthcare at scale.
Full Job Description
About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale. We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.About the Role: We are seeking a dynamic and strategic Senior Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service. This role reports to Medallion’s Head of Engagement Management and base compensation may land between $90,000-$130Please mention the word **INGENUOUS** and tag RMmEwMjpjMjA3OjIzMTI6NjA2Mjo6MQ== when applying to show you read the job post completely (#RMmEwMjpjMjA3OjIzMTI6NjA2Mjo6MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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