Senior Client Solutions Manager 9 Month FTC - Influencer Marketing (Remote - US, EST hours)

About Kyra

Kyra is a profitable, founder-led business with ten years in the influencer marketing industry. We have built long-term relationships with some of the world's leading consumer brands including H&M, SharkNinja and Coty, delivering influencer marketing services at scale.

Kyra is now entering its next phase of growth, expanding its technology platform built on a decade of proprietary data, enterprise relationships and deep category expertise. The platform enables brands and agencies to plan, execute and measure influencer marketing at scale. It is AI-native, subscription-based, and designed for organisations investing significantly in creator marketing.

This is a zero-to-one moment for a business that already has the customers, credibility and commercial foundation to succeed.

💡What You’ll Do

You’ll manage a portfolio of brand accounts.

Your job is straightforward:

• Keep clients, grow them and run delivery cleanly.

• Keep the team aligned - and operating efficiently through better systems and technology.

• You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.

• If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership.

🎯 Lead the Relationship

Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.

📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

🔍 Own Delivery End-to-End
Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.

📊 Protect & Grow Revenue
Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.

💾 Use Data to Improve What’s Next
Forecast performance. Optimize mid-campaign. Apply learnings to the next program. Reporting informs decisions - it’s not a recap.

🛡️ Keep the System Tight
Keep tracking clean. Watch team capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.

What We’re Looking For

We’re looking for someone who has:

• 4–6+ years in influencer or creator marketing

• Strong hands-on campaign experience, with real fluency in Meta and TikTok

• Clear track record of account growth and retention - bring numbers

• Experience measured against revenue, retention, or NRR KPIs

• Leadership experience (running 1:1s, managing workload, supporting team performance)
  AI-native - integrating AI tools into your day-to-day work to drive faster execution, better insight, and smarter workflows.

• Beauty experience is a plus

• You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed.

Traits That Matter

Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don’t avoid hard conversations. You don’t wait for issues to escalate. You don’t need constant direction.

What Success Looks Like

6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.

Benefits

🌎 We’re a remote-first team, giving you the flexibility to work from wherever you do your best work
🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
📚 Growth: Annual Learning & Development budget to invest in your skills.
💰 Rewards: Annual bonus scheme to recognise great work
🩺 Healthcare coverage for US-based team members

AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.

💟 Support

If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.