Scaled Customer Activation Manager
Role Overview
As a Scaled Customer Activation Manager, you will oversee the onboarding and growth of self-service customers, focusing on efficient integration and configuration of Ramp's products. This mid-level role is part of the Customer Success team, where you will directly manage micro-SMB and SMB accounts, ensuring they fully onboard within 60 days while balancing multiple tasks and priorities. Your contributions will significantly impact customer retention and satisfaction.
Perks & Benefits
Ramp offers a comprehensive benefits package including 100% medical, dental, and vision insurance for employees, a 401k plan with employer matching, and flexible PTO. The role is fully remote, fostering a work-from-home setup that supports your home office needs. Employees are encouraged to grow within a fast-paced startup culture, with wellness stipends and parental leave enhancing work-life balance.
Full Job Description
About Ramp
At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.
Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
What You’ll Do
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
What You’ll Need
Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record meeting weekly or monthly KPIs
Experience with owning a high volume book of business of 100+ customers at at time
Ability to anticipate customers’ needs and position product solutions accordingly
Nice to Haves
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Ramp Applicant Privacy Notice
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