Program Manager, Learning (6-Month Contract)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About Hims & Hers

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, visit www.hims.com/careers-professionals.

About the Role

We're seeking a strategic Program Manager to orchestrate all learning workstreams for the launch of our new Arizona facility. This is a critical coordination role supporting the standup of a state-of-the-art pharmacy operation that will include Dispense, Fulfillment, PIT, Non-Sterile Compounding, Sterile Compounding, Automation, and Facilities departments.

As the Program Manager, you won't be creating training content—you'll be the strategic orchestrator who ensures everything happens seamlessly between SOP publication and training execution. You'll coordinate 20+ subject matter experts, manage complex timelines, prioritize content development workflows, and ensure quality across all learning programs before handoff to the site learning team.

Contract Duration: 6 months (April - September 2026), with potential extension based on project needs
Location: Gilbert/Mesa, Arizona area - Hybrid/flexible with up to 3 days per week onsite as needed

What You'll Do

Strategic Coordination & Workflow Management

• Orchestrate the end-to-end workflow from SOP publication through training readiness, managing all activities between content creation and execution

• Develop and maintain comprehensive project timelines across multiple learning workstreams and departments

• Prioritize and sequence work for content designers and contractors, providing clear direction and information needed for development

• Create and implement quality assurance processes to ensure training materials meet standards before site deployment

Stakeholder & SME Management

• Coordinate with 20+ subject matter experts across Dispense, Fulfillment, PIT, Non-Sterile Compounding, Sterile Compounding, Automation, and Facilities

• Facilitate alignment meetings and communication between SMEs, content designers, and learning teams

• Manage stakeholder expectations and maintain clear communication channels across all levels

• Build strong partnerships with vendors and contractors supporting content development

Learning Program Oversight

• Guide development of visual training guides, competency assessments, and knowledge check quizzes based on SOPs

• Determine enrollment strategies and identify which groups require training for each program

• Ensure facilities and operations training aligns with launch requirements and regulatory standards

• Prepare comprehensive handoff documentation for the site learning manager and team

Project Management & Reporting

• Maintain project tracking systems and dashboards using Asana, Smartsheets, and Google platforms

• Identify risks, bottlenecks, and dependencies; develop mitigation strategies proactively

• Provide regular status updates to leadership on progress, challenges, and resource needs

• Ensure all deliverables meet quality standards and launch deadlines

What You'll Bring

Required Qualifications

• 5+ years of program or project management experience, preferably in learning & development, operations launch, or organizational change

• Proven track record managing complex, multi-stakeholder initiatives with competing priorities

• Strong coordination skills with demonstrated ability to influence without direct authority

• Experience managing 15+ stakeholders simultaneously across different functional areas

• Exceptional organizational skills with keen attention to detail and quality

• Proficiency with project management and collaboration tools (Asana, Smartsheets, Google Workspace)

• Excellent communication skills with ability to translate technical information for diverse audiences

Preferred Qualifications

• Pharmacy operations or healthcare experience

• Background in training program development or instructional design coordination

• Familiarity pharmaceutical regulatory requirements

• Experience with new facility launches or large-scale operational implementations

• PMP, CAPM, or similar project management certification

What Success Looks Like

• All learning workstreams launched on time and meet quality standards

• Seamless coordination among 20+ SMEs with minimal escalations

• Clear, organized handoff to site learning team with comprehensive documentation

• Training materials aligned with SOPs and ready for execution

• Stakeholders consistently informed and aligned on progress and timelines

Work Environment

This hybrid role offers flexibility to work remotely while maintaining strong collaboration with onsite teams. Travel to the Gilbert/Mesa facility will range from 0-3 days per week depending on vendor coordination, stakeholder meetings, and project phase requirements.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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