Product Owner - Direct Booking
Role Overview
This mid-level Product Owner role focuses on the Direct Booking product within the Transactions Portfolio, partnering with a Product Manager to refine the roadmap, prioritize the backlog, and translate requirements into user stories for the engineering team. Day-to-day responsibilities include facilitating agile ceremonies, defining release plans, and managing production issues to ensure features meet user needs and business goals. The hire will impact hotel commerce by enhancing booking experiences and driving delivery metrics in a cross-functional Agile environment.
Perks & Benefits
The role offers a hybrid working model with flexibility for in-office and remote work, likely requiring collaboration across time zones typical for global tech teams. Benefits include equity packages, mental health initiatives, generous parental leave, paid time off for various activities, and investment in personal growth through training. The culture emphasizes diversity, inclusion, and team events, with support from Employee Resource Groups for networking and involvement.
Full Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Product Owner role...
A Product Owner at SiteMinder partners with the Product Manager to understand customer / business value, prepare documentation and artefacts based on requirements and work closely with the development team to facilitate all aspects of delivery - from problem statement to inception, work breakdown, build and measuring success post release. They ensure features meet user needs and business goals by tracking success metrics to evaluate the impact of delivered initiatives.
The role is to work with on the Direct Booking product that is part of the Transactions Portfolio, which is responsible for:
Managing property booking websites / engines enabling guests to securely book their properties
Integrating with other core SiteMinder products to ensure properties have a consistent experience
Allowing properties to manage their reservations
Guest journey and experience management
What you'll do...
Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager
Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy
Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development
Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria
Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives
Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders
Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog
Stay current with product management best practices, industry trends, and Agile methodologies
How success will be measured…
A well defined and refined product backlog
Demonstrated understanding of delivery metrics and ability to monitor these
Cross-functional team satisfaction related to core product owner responsibilities (problem definition, requirements socialisation, work breakdown and post-release monitoring)
Priority issue response times
What you'll have...
A curious product mindset
Excellent communicator with ability to engage senior stakeholders effectively
Skilled facilitator who drives outcomes through cross-functional collaboration
3+ years' experience in Agile delivery environments
Strong understanding of product tools, lifecycle and practices
Detail-oriented with commitment to quality and timely delivery
Customer-focused mindset with strong user empathy
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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