Practice Support Associate
Role Overview
This junior-to-mid-level role supports ABA practice owners by managing credentialing steps, responding to support tickets, and maintaining accurate records. Day-to-day tasks include serving as a point of contact for providers, updating internal knowledge bases, and collaborating with teams like RCM and Product. The PSA has high ownership and a clear growth path to Practice Success Manager.
Perks & Benefits
Finni Health offers health insurance, PTO, and a 401k plan. The role is fully remote with flexible hours, and the company provides a collaborative, fast-paced startup culture. Career growth is emphasized with a defined path to Practice Success Manager.
Full Job Description
About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
What You'll Do
Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
Take the lead in developing and updating our internal knowledge base to empower users.
Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
What We’re Looking For
1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
Clear, professional communicator across channels like email, Slack, and Google Meet.
Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
Health insurance
Paid Time Off (PTO)
401k plan
Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!
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