Player Operations Specialist
Role Overview
This mid-level role involves daily fraud detection, KYC compliance, and payment operations to protect a global gaming platform. As a Player Operations Specialist, you'll analyze player behavior, verify identities, manage transactions, and collaborate with cross-functional teams to ensure regulatory standards and improve risk management. You'll have direct impact by safeguarding millions of players and supporting the company's rapid expansion in the gaming industry.
Perks & Benefits
Enjoy a fully remote work environment with flexible scheduling and opportunities for international team collaboration. The role offers career growth in a fast-scaling company, exposure to cutting-edge fraud detection technology, and a diverse, globally distributed team culture. You'll need to provide your own home office setup and have schedule flexibility for varied shifts, including weekends and holidays, to support the global player base.
Full Job Description
About Patrianna
Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering cutting-edge solutions in the social gaming space. We're on a mission to create seamless, engaging, and scalable gaming experiences for millions of players around the world.
As we expand globally, we're building a world-class operational engine and seeking talented professionals across CRM, fraud & risk, payments, marketing, and player support who thrive in fast-paced, high-growth environments.
We believe in smart execution, continuous improvement, and cross-functional collaboration. Our operational teams are hands-on, data-driven, and empowered to make immediate impact while moving quickly and decisively.
The Role
Join our mission-critical team protecting our global gaming community. As a Player Operations Specialist, you'll be the guardian of our platform—detecting fraud, ensuring regulatory compliance, and managing secure payment operations that keep millions of players safe and engaged.
What You'll Do
• Fraud Detection & Prevention: Analyze player behavior patterns and transaction data to identify and prevent fraudulent accounts and suspicious activities before they impact our community
• KYC & Compliance: Conduct thorough identity verification procedures, assess risk profiles, and perform Enhanced Due Diligence on high-risk accounts to maintain regulatory standards
• Payment Operations: Manage end-to-end payment processes including transaction verification, invoice processing, reconciliation, and payment decision workflows
• Risk Investigation: Review transaction reports for anomalies, investigate potential money laundering activities, and document findings for regulatory compliance
• Cross-Team Collaboration: Partner with compliance, customer support, and product teams to maintain documentation standards and continuously improve our risk management framework
• Reporting & Documentation: Maintain accurate customer records, track case resolution progress, and escalate operational issues through proper channels
What We're Looking For
Essential Experience:
• 2+ years in KYC, Payments, or Risk Specialist roles within financial services, fintech, or gaming industries
• Bachelor's degree in finance, Business, Criminal Justice, or equivalent professional experience
• Hands-on experience with USA and/or European gaming regulations and compliance frameworks
Core Skills:
• Analytical Excellence: Strong data analysis capabilities with keen attention to detail and pattern recognition
• Communication: Professional-level written and spoken English for stakeholder communication and documentation
• Problem-Solving: Proactive mindset with ability to identify process improvements and work effectively under pressure
• Technical Aptitude: Comfortable with compliance software, payment processing systems, and data analysis tools
Preferred Qualifications:
• Professional certifications in AML, fraud prevention, or risk management
• Experience with automated fraud detection systems
• Knowledge of cryptocurrency and digital payment methods
Why You'll Thrive Here
Impact: Your expertise directly protects millions of players while enabling our rapid global expansion in the gaming industry
Growth: Join a fast-scaling company where you'll wear multiple hats, learn continuously, and advance your career alongside our business growth
Flexibility: Fully remote work environment with flexible scheduling and international team collaboration opportunities
Innovation: Work with cutting-edge fraud detection technology and help shape the future of gaming security operations
Community: Be part of a diverse, globally distributed team that values different perspectives and collaborative problem-solving
Technical Requirements
• Schedule Flexibility: Willingness to work varied shifts including weekends/holidays to support our global player base
• Home Office Setup: Self-provided equipment including modern PC (Intel i3-10100/AMD Ryzen 3 3200G/Apple M1 or better), Windows 11+, 16GB RAM, USB headset, HD webcam
• Connectivity: Reliable high-speed internet (minimum 10Mbps up/down) with backup connection for uninterrupted service
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