Online Hotel Reservations Specialist Customer Support
Role Overview
This remote role involves processing hotel bookings, communicating with clients about rates and availability, and providing customer service via phone, email, or chat. You will research properties and maintain reservation records, working independently in a flexible remote environment. The position is entry-level to mid-level, suitable for detail-oriented individuals with strong communication skills.
Perks & Benefits
100% remote position with flexible scheduling. Access to professional travel training and certification paths, mentorship, and advancement opportunities. Industry discounts after onboarding. Typical remote setup with no specific time zone requirements.
Full Job Description
Location: Remote (U.S.) Employment Type: Flexible Remote Position Industry: Travel & Hospitality
About the Role: We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.
Key Responsibilities: Process and confirm hotel bookings through preferred travel partners Communicate with clients regarding rates, availability, and details Provide professional customer service via phone, email, or chat Research properties and destination amenities to match client needs Maintain accurate records of reservations and client preferences
What You’ll Bring: Exceptional communication and organization skills Enthusiasm for travel, hotels, and guest satisfaction Self-discipline and accountability in a remote environment Basic computer proficiency and comfort learning new systems
What We Provide: 100 % remote structure with flexible scheduling Access to professional travel training and certification paths Mentorship and advancement opportunities within Destination Knot Access to industry discounts after completion of onboarding
Start your remote career in travel with a team that values service, growth, and professionalism.\n\n$45,000 - $65,000 a year\nPlease mention the word **GUSTO** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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