Onboarding Specialist
Role Overview
The Onboarding Specialist at Panoptyc is responsible for managing the onboarding process for new customer locations after camera installation. This role, suited for a junior to mid-level candidate, involves verifying setup, resolving issues, and ensuring all requirements are met before activation. The specialist collaborates closely with both customers and internal teams to streamline operations and enhance service delivery.
Perks & Benefits
This position offers a competitive hourly rate of USD 2.0/hr and the opportunity to work remotely within the Philippines. The role requires full-time availability of 40 hours per week in U.S. Eastern Time, allowing for flexibility in work-life balance. Joining Panoptyc means being part of an innovative AI-driven startup focused on impactful retail security solutions, fostering a collaborative global team culture.
Full Job Description
ONBOARDING SPECIALIST (Remote, Philippines)
Position Overview:
The Onboarding Specialist is responsible for ensuring that customer locations are accurately and promptly onboarded once cameras are installed. This role manages the onboarding process from initial camera setup and verification through market report validation and successful activation, ensuring each location meets all requirements before being handed over for monitoring and investigation.
The Onboarding Specialist works closely with customers and internal teams to identify and resolve onboarding issues, maintain accurate location data, and ensure a smooth transition from installation to active monitoring.
Key Responsibilities:
Ensure timely and accurate onboarding of new customer locations.
Verify cameras, market reports, transaction data, and location setup.
Identify, resolve, and escalate onboarding issues as needed.
Follow established onboarding processes, timelines, and requirements.
Maintain accurate records and provide timely status updates.
Coordinate with customers and internal teams to resolve onboarding concerns.
Ensure locations are fully prepared and meet all requirements before activation.
Contribute to process improvements to minimize onboarding errors, delays, and inefficiencies.
Required Qualifications:
Excellent verbal and written English skills.
Strong problem-solving, data entry, and communication abilities.
Experience with Google Sheets and data analysis.
Full-time availability (40 hours/week) U.S. Eastern Time.
Why Join Panoptyc?
Competitive hourly rate: USD 2.0/hr.
Be part of an AI‑driven startup focused on innovative loss‑prevention.
Remote work with a global team dedicated to making a real impact in retail security.
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