Medical Operations - Portugal
Role Overview
In this mid-level role, you will guide clinicians through onboarding and support, ensuring effective use of Tandem's healthcare platform. Your day-to-day responsibilities include training, gathering feedback for continuous improvement, and collaborating with product and engineering teams to enhance workflow integration. You will have a significant impact on how clinicians in Portugal utilize advanced tools to improve patient care.
Perks & Benefits
This position offers a fully remote work setup based in Lisbon with regular travel until a dedicated office is established. Tandem promotes a culture of action, ambition, and ownership, providing opportunities for professional growth and collaboration with a diverse, high-performing team. The company values work-life balance and fosters a supportive environment for innovation.
Full Job Description
Build something monumental for Healthcare!
At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.
We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!
About the Role
At Tandem Health, we're building the clinical co-pilot of the future - one that empowers clinicians, enhances care delivery, and scales impact. As part of our Medical Operations team, you’ll play a pivotal role in ensuring that Tandem is successfully adopted across Portugal
You’ll work at the intersection of medicine and technology, bringing clinical insight into how our tools are implemented in real-world clinical settings. From onboarding new users to refining workflows and sharing feedback with the product team, you’ll help ensure Tandem fits seamlessly into the daily realities of patient care.
This is a unique opportunity to be part of a mission-driven team transforming healthcare at scale - and to shape how clinicians across Sweden experience and benefit from next-generation tools.
What You Will Do
Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom.
Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback for continuous improvement.
Build templates and prompts, and contribute to ongoing refinement of Tandem’s AI assistant.
Run live product demos for prospective clients and support commercial efforts.
Log and manage clinical safety incidents and optimise internal operations to scale safely.
Work closely with product, engineering, and commercial teams to ensure smooth rollout and workflow integration.
Represent Tandem at conferences, events, and workshops, sharing our vision with clinicians and stakeholders.
What You Bring
Clinical experience in a healthcare setting (e.g. general practice, private practice, hospital roles).
Some experience in consulting, corporate, or startup environments.
A passion for technology, AI, and its potential to transform healthcare.
Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams.
Strong organisational skills and a process-driven mindset.
A strong sense of ownership and initiative coupled with a proactive and curious approach
Willingness to work flexibly, travel as needed, and step up during critical moments.
Fluency in Portuguese, with the ability to engage confidently with local stakeholders
Bonus Points
Familiarity with prompting and large language models (LLMs).
Experience working in a healthtech or SaaS company.
Exposure to regulatory standards in the EU (e.g. clinical safety, digital health compliance).
Experience running implementation projects or customer-facing rollouts.
Location
We believe the best ideas happen when we’re together. This role is based remotely in Lisbon, with regular travel, until such time as we build a dedicated office to team Portugal.
How to Apply
We adopt a continuous selection process, so please make sure to apply with your CV in English.
Our interview process consists of 5 stages:
Screening interview with Talent Acquisition
First interview with our Country Director
Follow up Prompting Task interview
Sales Demo interview with a Medical Operation colleague
Working Day - Join us in the Stockholm office for a half-day to experience our culture firsthand, collaborate with our team, and see how you work in action.
Culture at Tandem
At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.
Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.
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