Manager End User Computing

Role Overview

This senior-level manager role involves leading a global team to manage and optimize Microsoft 365, Mac environments via Jamf, and VDI solutions like Azure Virtual Desktop. Day-to-day responsibilities include implementing security measures with SecOps, automating employee lifecycle processes, and ensuring operational excellence through KPIs and technical escalation. The hire will impact the organization by delivering a secure, automated digital workplace and seamless endpoint services across a remote workforce.

Perks & Benefits

The job is fully remote in the United States, offering flexibility for a global team setup. It provides opportunities for career growth through leadership in technical strategy and collaboration with cross-functional teams like SecOps and HR. The role emphasizes a high-energy, collaborative culture focused on automation and security, with typical benefits for tech management positions.

Full Job Description

The Manager of End User Compute Services is a collaborative leader and go-getter responsible for the global strategy and optimization of the Microsoft 365 ecosystem (O365, Intune, Entra ID), Mac management (Jamf), and VDI environments. This role requires a high-energy individual who blends deep technical execution with people management to deliver a secure, automated, and seamless digital workplace. You will work hand-in-hand with SecOps, HR and BRM to drive zero-touch automation across the entire employee lifecycle.

Main Duties & Responsibilities

  • Collaborative Leadership: Lead and mentor a global team of engineers to deliver high-performing identity and endpoint services.
  • M365 Mastery: Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and associated collaboration tools.
  • Security Partnership: Work closely with SecOps to implement Zero Trust principles, Conditional Access, and Defender integration.
  • Automation & Lifecycle: Design and deploy end-to-end employee lifecycle automations integrated with HRIS systems (Workday, etc) to ensure seamless onboarding/offboarding.
  • Unified Endpoint Management: Oversee operations for Intune and Microsoft Configuration Manager (MECM) while providing expert-level management of Apple Mac environments via Jamf.
  • VDI Management: Lead the strategy and delivery of virtual desktop solutions (Azure Virtual Desktop/Windows 365) to support a global, flexible workforce.
  • Governance: Drive license optimization, patch compliance, and consistent hardware/software configurations across Windows and macOS.
  • Operational Excellence: Define and track KPIs/SLAs while acting as a high-level technical escalation point for complex incidents and ensure root-cause resolution for recurring issues.
  • Develop technical documentation, SOPs, and traPlease mention the word **ENCHANTINGLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Apply on original site