Luxury Travel Concierge
Role Overview
As a Luxury Travel Concierge, you'll manage the end-to-end travel experience for ultra-high-net-worth clients, handling complex requests for hotels, flights, villas, cruises, and dining with speed and precision. This mid-level role requires 3+ years of luxury travel experience, a deep knowledge of premium brands, and the ability to deliver flawless service under pressure, directly impacting member satisfaction and retention.
Perks & Benefits
This fully remote role offers flexibility with rotating shifts including evenings and weekends, typical of high-touch concierge services. You'll leverage Atlas's Virtuoso membership and preferred partner network to provide exclusive benefits. The company emphasizes a fast-paced, ambitious culture where excellence is rewarded, and you'll work with a team that values quality and handles high-stakes requests.
Full Job Description
We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.
The role
We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.
What you’ll do
Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support
Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own
Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition
Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast
Maintain spotless booking records and airtight follow-through: nothing falls through the cracks
Who you are
You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time
3+ years in luxury travel, high-end hospitality, or a concierge environment
Fast, organized, and calm when everything is happening at once
A natural communicator who matches the tone and expectations of sophisticated, demanding clients
Available for rotating shifts including evenings and weekends
How success is measured
Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.
Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.
Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.
Why Atlas
We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
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