Lifecycle Growth Manager

About us:

At Saltz, we believe the finest ingredients should be available in one marketplace. For too long, the culinary world has been tangled in a web of distributors and hidden costs, separating passionate chefs from incredible producers. We’re changing that.

Saltz is the digital marketplace where quality and creativity connect directly. We empower chefs to discover and source an incredible variety of fresh ingredients, from local farms to international craftsmen, with complete transparency. For producers, we unlock a global market overnight. An oyster farm can join Saltz today and be selling to hundreds of restaurants across six countries by tomorrow. That’s the power of our platform.

We are a VC-backed, fast-growing startup, and we’re unapologetically ambitious. Our vision is to connect thousands of suppliers with thousands of chefs across hundreds of cities, creating a new, efficient, and transparent ecosystem for fresh food.

About the role:

As a Lifecycle Growth Manager, you will own and scale our customer lifecycle engine with a clear focus on driving GMV growth through improved onboarding, retention, reduced churn, and structured expansion.

This role is about building smart, data-driven communication systems that ensure the right message reaches the right customer at the right time and measuring the commercial impact.

You will operate end-to-end across strategy, setup, execution, and performance optimisation, shaping how we engage with customers across their entire lifecycle.

What you will do:

• Design and own lifecycle communication logic across key customer stages

• Build and optimise communication flows across channels (email, WhatsApp, calls, in-app, automated tasks)

• Drive GMV growth through retention improvements and structured upsell initiatives

• Monitor and analyse performance of lifecycle actions against KPIs

• Continuously improve systems based on data insights and results

What you need:

• Background in lifecycle marketing, CRM, growth, or retention-focused roles

• Experience working with KPIs such as Retention, Churn, and LTV

• Ability to design and manage trigger-based automation flows

• Data-driven approach with clear understanding of revenue impact

• High ownership mentality with strong commercial focus

• Comfortable working with data and performance metrics daily

• SQL knowledge or ability to work directly with databases is a strong advantage

What you get:

• Be one of the key builders of Saltz’s growth engine, shaping a core revenue stream that directly impacts GMV and retention.

• Flexibility to organise your work and hours the way you like, our remote-first setup enables this for everyone.

• Join an innovative, VC-backed company with big ambitions and the pace to match.

• Real freedom to own decisions and run experiments, we’re looking for people who help us figure out what to do, not people waiting to be told.

• No approval loops or unnecessary processes: quick decision-making, full ownership of your function, and high trust by default.

• Work with sharp, entrepreneurial, fun people who are genuinely great at what they do and love building.

Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.