Larson Gross - Client Services Administrator Lead - Wenatchee

Client Service Administrator (CSA) Lead – Central Washington Region

Location: Wenatchee, WA | Type: Full-Time | On-Site

Compensation: $25.00-30.00 Per Hour DOE

Larson Gross is hiring!

Larson Gross is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Bellingham, Lynden, Burlington, Yakima, and Wenatchee, Washington. Join a rapidly growing organization with a strategic vision and dynamic plan.

We are seeking an experienced Client Service Administrator (CSA) Lead to join our team for our Central Washington Region, overseeing daily CSA operations in the Wenatchee and Yakima offices. This leadership role partners closely with our Western Washington CSA Lead to ensure consistency, efficiency, and excellence in client service across the firm.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions!

The Opportunity

What You’ll Do

As the CSA Lead, you’ll be both a leader and a hands-on problem solver, guiding a team that’s essential to client success. Your responsibilities include:

Leadership & Team Development

• Supervise, coach, and mentor CSA team members through regular one-on-ones, performance feedback, and professional development.

• Foster a positive, inclusive, and collaborative team culture.

• Lead team meetings, coordinate coverage across offices, and oversee onboarding and training for new hires.

Client Service Excellence

• Support the firm’s mission of providing exceptional service by anticipating client needs and maintaining timely, professional communication.

• Ensure CSA processes and handbooks are current, efficient, and aligned firmwide.

• Act as a point of escalation for client or staff concerns, ensuring swift and professional resolution.

Operational Oversight

• Oversee daily administrative operations across Central Washington offices.

• Manage scheduling, workflow, and job deadlines for tax and CAS teams.

• Partner with the Administrative Services Manager (ASM) and Western WA CSA Lead to align procedures and initiatives across the firm.

• Identify opportunities to streamline processes and improve efficiency.

Hands-On Support

• Assist with client communications, scheduling, and document coordination.

• Deliver and submit tax returns and extensions.

• Maintain client information in CRM systems and ensure accuracy across internal databases.

• Step in to support reception and administrative needs when necessary.

What You Bring

• Education: High school diploma required; Associate or Bachelor’s degree in Business Administration or related field preferred.

• Experience: 3+ years in administrative, client service, or operational support roles — ideally in a professional services firm.

• Leadership Skills: Proven experience supervising or mentoring staff with a collaborative and solutions-oriented approach.

• Technical Skills: Proficiency with Microsoft Office Suite; ability to learn new systems quickly.

• Soft Skills: Strong communication, organizational, and problem-solving abilities. Attention to detail and a proactive mindset are key.

• Professionalism: Integrity, discretion, and a commitment to maintaining high standards of service and confidentiality.

Why You’ll Love Working Here

• A culture built on trust, collaboration, and growth.

• Opportunities for leadership development and career advancement.

• A supportive environment that values both people and performance.

• Competitive compensation and benefits package.

What We Value
Our purpose is “Making Lives Better and Businesses Stronger." We do this through the following values and shared commitments:

We commit to our team
We cultivate genuine relationships
We create shared success

Ready to Lead with Purpose?

If you’re a natural leader who thrives in a collaborative, service-oriented environment — and you’re ready to make an impact — we’d love to hear from you.

Apply today to join Larson Gross and help shape the future of client service excellence across our Central Washington offices.

“Larson Gross”, an independent member of the Crete Professionals Alliance, is the brand name under which Larson Gross Assurance PLLC and Larson Gross Advisors LLC and its subsidiary entities provide professional services. Larson Gross Assurance PLLC and Larson Gross Advisors LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Larson Gross Assurance PLLC is a licensed independent CPA firm that provides attest services to its clients, and Larson Gross Advisors LLC, and its subsidiary entities provide tax and business consulting services to their clients. Larson Gross Advisors LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Larson Gross brand are independently owned and are not liable for the services provided by any other entity providing the services under the Larson Gross brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Larson Gross Assurance PLLC and Larson Gross Advisors LLC (and its subsidiaries).

Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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