IT Helpdesk/Support
Role Overview
In this IT Helpdesk role, you will provide frontline support for DailyPay's IT infrastructure, assisting with access requests, troubleshooting hardware and software issues, and managing user accounts. This position is suited for someone with 2-3 years of IT support experience, working in a collaborative team environment while making a significant impact on employee productivity through effective technical support.
Perks & Benefits
DailyPay offers competitive compensation, a private health insurance option, and a generous PTO allowance. Employees can also participate in equity ownership opportunities and enjoy 5% pension contributions. The company culture emphasizes fun outings and events, and while the role is remote, it may involve occasional on-call support during off-hours.
Full Job Description
About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
We’re looking for an IT Analyst to join our IT Team in Belfast, Northern Ireland. This IT position will be on the front lines of providing DailyPay’s IT support and will be onsite in office full-time.
The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.
The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay’s IT infrastructure.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
Field systems access requests and centrally grant permissions and rights
Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff
Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
Manage, support and troubleshoot AV / Conferencing equipment used throughout the Belfast offices
What You Bring to The Team:
2+ years' experience in an IT Support/Helpdesk role
Experienced in providing professional and courteous customer service
Working knowledge of Macs and iOS. Experience with Jamf is a plus
Experience with SaaS administration
Extensive knowledge of computer software, operating systems, hardware and networking
Able to work in a team as well as independently
Highly Proficient with Google Workspace Suites and Microsoft Office
What We Offer:
Competitive compensation
Opportunity for equity ownership
Private health insurance option
Employee Resource Groups
Fun company outings and events
Generous PTO Allowance
5% Pension contribution
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